Canada's largest airline (and flag carrier), Air Canada has been taking to the skies since 1937. With their fleet of 170 aircraft, they currently fly to 182 global destinations (350 if you count routes operated by their subsidiaries, Air Canada Rouge and Air Canada Express). Air Canada is one of the top ten largest airlines in the world, and a founding member of Star Alliance. Their frequent-flyer program is called Aeroplan, supplemented by Air Canada Altitude which has five tiers and determines your Aeroplan clout.
London Heathrow is currently the only airport in the United Kingdom which Air Canada flies to and from. They offer flights from London to Calgary, Halifax, Montreal-Trudeau, Ottawa, St John's, Toronto-Pearson, and Vancouver.
Information correct as of March 2017
How to check in
You can check in with Air Canada online, via mobile, or at a self-service airport kiosk. Web and mobile check-in open 24 hours before departure. They both close at least 60 minutes before departure on international routes, and 45 minutes before departure for domestic flights within Canada. Check-in from the self-service kiosks opens 12 hours before departure, with the same deadlines as online and mobile check-in. Unaccompanied minors, people who need medical assistance, and those travelling with a pet will need to check in in person at the airport desk.
Seat pitch (the distance between your seat and the one in front) ranges from 30 to 32 inches in Economy class, and sits around 70 inches in business class. Some aircraft have less legroom, for example the Boeing 767-300ER (763) rouge has a seat pitch of 37 inches in Business Class. It doesn't cost extra to pre-book a standard seat, unless you're flying Tango within Canada or between Canada and the USA. In this case you'll need to pay between CAD $10 and $40 for a standard seat. You can also pre-book a preferred seat with extra legroom. Prices start at CAD $19 per flight segment.
The fees collected by Air Canada will depend on where you're flying to. They can include airport improvement fees, foreign taxes, and federal security charges.
Service on board
On-demand video and audio is available through the seatback TV screens. On Boeing 787-9 and Boeing 787-8 aircraft (and some Boeing 777-300ER and Boeing 77-200LR aircraft) this is provided by the state-of-the-art Panasonic ex3 Inflight Entertainment System. You can also have a browse through the airline's magazine, enRoute. Air Canada is the first Canadian airline to offer in-flight Wi-Fi, which is available on flights within North America. Complimentary meals and wine are served in international Economy class. The cabin also has power sockets for charging laptops and your USB devices. Air Canada Transcontinental Business Class has lie-flat seats in comfy pods, so you can get a really good sleep (especially as you're given a plush duvet and pillow to snuggle down with). The chairs also have a massage function, so you'll arrive for your meeting feeling extra refreshed.
Air Canada were the 25th most punctual airline flying from the UK in 2016. Of four airlines, they were the most punctual flying the London to Toronto route with just over 65% of their flights departing within 15 minutes of scheduled departure.
Baggage Allowances and Fees
Cabin baggage: You can bring one standard bag (55cm x 40cm x 23cm) and one personal bag (33cm x 43cm x 16cm) on board. There's no weight limit, but you need to be able to lift it into the overhead bin without any help. If you're travelling with a baby on your lap, you can bring an extra bag for their bits and bobs.
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