IndiGO is a low-cost Indian airline, headquartered in Gurgaon with its main hub at Indira Gandhi International Airport in Delhi. Founded in 2006, the company’s first flight from between New Delhi to Imphal via Guwahati. By the end of 2006, IndiGo had 6 aircraft in its fleet with 94 other Airbus jets on order. By 2010, IndiGO was the third-largest airline in India with Kingfisher Airways and Jet Airways taking the top two spots. In 2011, IndiGo moved away from offering just domestic flights and began offering international flights. Today, IndiGO is India’s largest airline and the eighth largest airline in Asia. IndiGO currently flies to 44 destinations. The majority of IndiGO flights go to destinations within India such as Mumbai, Bangalore, Jaipur. International destinations include Bangkok, Muscat, Kathmandu, and Dubai. IndiGo does not currently fly to and from the United Kingdom, although that could change in the future.
Information correct as of March 2017
How to check in
There are several ways to check in for your IndiGO flight: using the IndiGo website, the IndiGo mobile app, an IndiGo kiosk at the airport, or at one of the IndiGo counters at the airport. With web and mobile check-in, passengers can check in anytime up until an hour before the flight’s departure time. If you check in using a laptop or desktop computer, you will need to print off a copy of your boarding pass. You can also check-in and download your boarding pass to your phone. Alternatively, you can check in at the airport. This can either be done at one of the IndiGo counters, or by using an IndiGo check-in kiosk.
Indigo’s fleet is made up of Airbus A320 narrowbody jets. With the exception of the extra legroom seats, seats onboard the Airbus A320 have a seat pitch (the distance between your seat and the seat directly in front of you) of 30 inches and a width of 18 inches.
IndiGO charges an additional, non-refundable ‘Convenience Fee’ per passenger for all online transactions. Although this can be up to INR 150 (roughly £18), in practice, the total amount is closer to £2 and it is displayed as part of the total price at the end of the checkout process.
IndiGO has two booking options: ‘Regular Fare’ and ‘Flexible Fare’. With Flexible Fare you can change your ticket details without paying any additional fees.
Service on board
Meals aren’t included with ‘Regular Fare’ tickets. Upgrades are available allowing you to include a meal, as well as a choice of seat, and the ability to change the details of your ticket. It’s possible to purchase food on-board most flights, excluding those with a flying time of less than 30 minutes. Typical menu options include sandwiches and wraps, curries, crisps and nuts, and a selection of teas and coffees. If you’re celebrating a special occasion (such as an anniversary or birthday) you can order an egg-less chocolate brownie ‘celebration cake’. You can even order it for someone else on the flight, and the crew will deliver it to them. This must be booked at least 48 hours in advance.
In terms of punctuality Indigo is the 10th best-ranked airline in Asia, according to the 8th Annual Airline OTP Service Awards which is given by Flightstats.
Baggage allowances and fees
IndiGo hand luggage allowance: size, weight and fees
Cabin bag size: 55 cm x 35 cm x 25 cm.
Hand luggage weight allowance:7kg per piece
Number of hand luggage pieces allowed: One piece.
Cost to check in oversized luggage: Domestic: INR 300 per kg. International: INR 525.
IndiGo hold luggage allowance: size, weight and fees
Hold baggage size: 158 cm total dimensions.
Hold luggage weight allowance:Domestic: 15 kg. International: 20 kg. Dubai, Muscat and Sharjah: 30 kg.
Number of hold bags allowed:One piece.
Cost of IndiGo hold luggage: 1 bag included in fee.Additional bags cost INR 300 per kilo for domestic travel and INR 525 per kilo on international routes.
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