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4 things you need to know about cancelled flights

We all know how frustrating it is when your flight is cancelled. In the moment of last-minute disruption of your travel plans, it might be difficult to navigate. But no worries, we got you covered. From rebooking and refunds to finding the right airline contact details, these are your next steps.


1. Ask to rebook your cancelled flight

If you still want to travel after your flight is cancelled, your airline has to find you an alternative. You can choose between flying ASAP or travelling at a later date instead. In some cases, you might be able to book onto alternative transport – such as a train or a similar flight with a different airline. You’ll need to discuss this directly with your airline.


2. Apply for a refund for your cancelled flight

If you no longer want to travel, your airline has to offer you a refund. You’re entitled to this for all parts of the ticket that you’re not able to use. So, if the outbound part of a return flight is cancelled, you’re entitled to a refund for both legs. Your airline should issue it either in cash or as a voucher that you can redeem against a future booking.


3. Find out if you’re eligible for compensation

If the airline gives less than two weeks notice, you might be able to claim compensation as well. This only applies if the cancellation is within the airline’s control – not, for example, because of bad weather, air traffic control strikes or COVID-19. The amount you can claim will depend on the length of your cancelled flight, the length of the disruption and how much notice the airline gives.


4. Contact your airline

While your rights are protected under UK law, every airline has its own approach. Visit the airline’s official website and read through the cancellation policy – it’s usually either on the ‘contact’ or ‘FAQ’ page. Most airlines will include information about rebooking and refunds when they email to tell you about the cancellation, so check your inbox.


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