Australia’s low cost airline, Jetstar, is the baby of Qantas. From its headquarters in Melbourne the airline flies to over 35 destinations across Oceania, North America, and Asia. They’re a member of the oneworld alliance, and are the official airline of the Australian national rugby league team, the Kangaroos. Jetstar is an airline that likes to be first. Not only were they the first Australian airline to allow passengers to select a seat during booking, they were also the first airline in the world to hand out iPads as in-flight entertainment. Not bad for a budget airline!
How to Check In
Online check-in opens 48 hours before departure, and closes two hours beforehand. You can either print your boarding pass or have it sent to your mobile as an SMS. SMS boarding passes are accepted on most domestic flights within Australia, as well as on flights to New Zealand and Japan. You can also check in at the airport: either at the counter or using the self service kiosks. At the moment the kiosks are available in the domestic terminals of Melbourne Tullamarine, Melbourne Avalon, Sydney, Gold Coast, Brisbane, Hobart, Newcastle, Cairns, Darwin, Wellington, Queenstown, Christchurch and Auckland. At the moment they’re not available on international or intra-Asia routes.
Baggage Allowance and Fees
Like most budget airlines, Jetstar charge extra if you want to bring hold luggage. Luggage allowance is not based on piece, but is a combined weight: so you can bring 2 bags weighing 20kg each if you purchase a 40kg luggage allowance. The cost per kilo varies depending on route: for example a 15kg bag on an international flight to/from Australia will set you back AUD $160* (about £86.25) if purchased at the airport. Discounts apply if you book your luggage allowance online. Passengers flying on a Starter Max ticket have an automatic 20kg allowance, while Business and Business Max passengers can bring 30kg. *Prices subject to change
Seating – Leg Room, Choosing Seats
Legroom is comfortable, with a fairly generous 30” seat pitch throughout the cabin. Seats are assigned at check-in, although you can pay extra to make sure you get the seat you want (whether that’s window, aisle or exit row). Economy Starter Plus, Max, and Business Class passengers can choose their seat for free.
Booking fees apply for transactions not taking place in Australian dollars. If you pay using Jetstar MasterCard, Jetstar Platinum MasterCard, Jetstar Vouchers, POLi and Direct Deposit there is no service fee. Other methods of booking incur a charge of AUD $8.50* (about £4.60) per passenger on international flights, and up to AUD $12.50 (roughly £6.75) per passenger on international routes. *Prices subject to change
Meals, Snacks, Drinks
There’s an in-flight cafe where you can purchase sandwiches, hot beverages, and alcoholic drinks. On long-haul flights, Economy passengers have the option of booking an in-flight meal. Long haul Business class passengers can enjoy a three course meal accompanies by ‘Cellar in the Sky’ award winning wines.
Jetstar take pride in their punctuality and have run campaigns in the past giving away vouchers to passengers if their flight was more than 10 minutes late. Over the course of 2014 more than 8 out of 10 flights arrived and departed on time.
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