Costa River

Name: Costa River
Address: S20/51-A-4-A1, Nepali Kothi, The Mall Rd, Cantonment, Varanasi, UP 221002, Varanasi, Uttar Prades, Varanasi, 221002, India, Varanasi, Uttar Pradesh, 221002, India

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Fast facts

Check in from:	12:00
Check out before:	11:00
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Fitness centre

Spa

More about Costa River

Costa River

Varanasi is home to Hotel Costa River. Notable landmarks in the area include Dasaswamedh ghat and Assi Ghat. This smoke-free hotel features a restaurant, 24-hour room service, and barbecue grills. Free WiFi in public areas and free self parking are also provided. Hotel Costa River offers 50 air-conditioned accommodations with bathrobes. 34-inch flat-screen televisions come with premium cable channels. Bathrooms include showers. This Varanasi hotel provides complimentary wireless Internet access.

Reviews from

Mentioned by travellers

Family traveller

Comment: 30 Jan 2026

Stayed in: Jan 2026

good & clean hotel

I stay with my family. new building working going on but cleaning team maintain the cleaning dust Mr. Mantosh explained everything to me clearly and helped me to move to my new room . keep it up Mantosh

Business traveller

Comment: 31 May 2026

Very Bad experience. Not recommend anyone for this property

My friend Mr Jitendra made a booking at costa river and unfortunately had a very disappointed experience. Based on that what we experience, we would not recommend this property to anyone. The biggest isse was way concern were handed. Communication from Reception Ms Atithi. Hr Mr Rajendara, Accounts team, Mr sujeet Management very poor.
Refund still pending from 3month. Tbey are just calling him and laying.
Poor guest handling and delay refund.
Unprofessional staff and false promises.
Avoid this property no respect for guest.

Family traveller

Comment: 20 May 2026

Avoid This Property – No Respect for Guests

Very poor and unprofessional experience at Costa River. I have been waiting almost 3 months for my refund, but there is still no proper response or solution from the hotel management.
The reception staff, especially Ms. Atithi and Mr. Rajendra Prasad Upadhyay, handled the situation very badly and showed no professionalism while communicating with guests. Even the accounts department failed to provide proper updates or resolve the issue on time.
The management team and GM do not seem to care about guest satisfaction or customer experience. Guests are repeatedly given false promises instead of actual support. Based on my personal experience, I would not recommend anyone to book this property.

Business traveller

Comment: 15 May 2026

Don’t Book room in this property. Unprofessional staff, Ms Atithi and Rajendra prasad upadhyay

Very disappointed with my experience at Costa River. It has been almost 3 months and I still have not received my refund. I contacted the property many times through calls, WhatsApp, and email, but there has been no proper response or solution from the management team.
The staff behavior was highly unprofessional, especially Ms. Atithi, who handled the matter very poorly. False assurances and no proper follow-up made the whole experience frustrating and stressful.
A professional property should respect guests and resolve refund issues on time, not make customers wait for months. I would not recommend this property to anyone until they improve their customer service and management professionalism.

Anonymous traveller

Comment: 30 Jan 2025

Stayed in: Jan 2025

Nice hotel, good and friendly staff, good food,
Water leaking in washroom made bathroom floor wet and slippery. Had to call several times before met was placed and leak fixed.
Shower water was not contained and made the whole washroom floor wet and slippery.
How can a nice hotel like this have showers without curbs and doors?

Very good location

4.1

S20/51-A-4-A1, Nepali Kothi, The Mall Rd, Cantonment, Varanasi, UP 221002, Varanasi, Uttar Prades, Varanasi, 221002, India|1.56 miles from city centre