Hotel Carvallo
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Wat feiten op een rij
Inchecken vanaf: | 15:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Huisdieren | Huisdieren welkom tegen een toeslag |
Voorzieningen
Meer over Hotel Carvallo
Hotel Carvallo
Boasting a colonial-style central courtyard, draped curtains and canopy beds, this luxurious hotel is right in Cuenca’s historical district. Wi-Fi is free. Hotel Carvallo is set in a renovated house dating from the 19th century.
Opmerking: 7 mei 2026
Verblijfdata: mei 2026
Best Boutique Hotel in the Historic Center
Thank you very much to Daniela who was watching us the whole time
Opmerking: 29 jan. 2026
Verblijfdata: jan. 2026
A flawless experience from start to finish
The super comfortable and well-kept facilities, and your breakfast fully complete, we are very satisfied with the level of service they provide
Thank you for the service and first class care you give:)
Opmerking: 20 jan. 2026
Verblijfdata: jan. 2026
Colonial hotel
Opmerking: 15 jan. 2024
Verblijfdata: jan. 2024
Terrible Experience with Manager at Hotel Carvallo
Later, he indicated that the amount they were going to deduct corresponded to the commission for the total credit card payment, not just for one of the eight nights we had reserved. I requested to speak with the person in charge. This is when the hotel manager, Mr. Luis Meneses, attended to me—a completely rude and discourteous individual who aggressively tried to impose his viewpoint. When I explained that they shouldn't charge us the commission for the entire payment but only for the night they were refunding, he eventually understood. He simply wrote down the refund amount on a piece of paper, turned around in silence, and walked away. There were no apologies, especially to my elderly parents who were horrified by how the gentleman spoke to me.
I understand that billing mistakes can happen, but I believe that the attitude of individuals dealing with customers should always be courteous and polite. This incident, coupled with Mr. Meneses' behavior, left a negative impression on our overall experience at Hotel Carvallo. I hope that the management takes this feedback constructively to improve customer service in the future.
Opmerking: 12 aug. 2023
Verblijfdata: aug. 2023
Top.
Uitstekende locatie
Gran Colombia 9-52 Y Padre Aguirre, Cuenca, 010150, Ecuador|2,5 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
15:00
Uitchecken vóór:
12:00
Goed om te weten
Huisdieren welkom tegen een toeslag
Extra bedden zijn beschikbaar tegen een toeslag, afhankelijk van de grootte van de kamer.
