Embassy Suites Ontario-Airport

Embassy Suites Ontario-Airport

7.33 reviews
Ranked #1 in Ontario hotels
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  • 9.8
    Spiritual Seekers
  • 9.2
    Business Travellers
  • 8.4
    Wellness
  • 7.8
    History Buffs
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3663 East Guasti Road, Ontario, CA 91761
1 (888) 271-2681Edit info

Amenities

Bar
Free Breakfast
Swimming Pool
Fitness Center
Spa Services
Free WiFi
Internet Access
Free Parking
Laundry Services
Meeting Rooms
Business Center
Airport Transfer
Cribs Available
Air conditioning
Connecting Rooms
Room Service

Member Reviews(3)

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Las Vegas

I made an online reservation here directly through Hilton over a month in advance. I even called the hotel the night before to reconfirm my reservation. The clerk said there were no issues even when I alerted them that I would be a late arrival. Imagine my surprise when I showed up late Saturday night and the front desk clerk said that unfortunately the hotel was "overbooked" and they were moving me to a "comparable" hotel, the Doubletree Ontario Airport.

I was tired and didn't want to make a stink so I had to backtrack and drive a couple of exits back to the Doubletree. While the Embassy Suites looks so nice and new, the Doubletree was a DUMP! I got zero apologies, zero benefits (as a Gold Hhonors member, I am supposed to get 2 bottles of water, bonus points and free breakfast). I got none of those. No bonus points, no apologies, nothing.

I do not think they were "overbooked" but instead sold rooms they could at a much higher rate and bumped those of us who paid a lower rate (although I booked directly through Hilton, I got a special MVP rate). Why honor an $85 per night reservation when somebody is willing to pay $150 per night?

To add insult to injury, Hilton customer service is REFUSING to give me Hhonors credit or points for that night even though THEY are the ones who MOVED me to ANOTHER, subpar Hilton property -- since it was "comped," they won't give me any points. Seem like it would be good customer service to throw me a bone and give me a few Hhonors points for my trouble and disappointment!

I am so angry with Hilton right now that I'm fuming. Think twice before booking a room here.

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Huntington Beach
First to Review

Very nice Embassy Suites. I like staying at this chain in general but this one is especially nice since it is brand new. Everything is first rate and for now they are offering free internet to go with their already great breakfast and manager's reception.

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Scottsdale
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Amenities

Internet Access
  • Free WiFi
  • Free wired high-speed Internet
Dining & Drinks
  • Bar/lounge
  • Free breakfast
  • Snack bar/deli
Fitness & Recreation
  • Rooftop terrace
  • Indoor pool
  • Fitness facilities
  • Spa tub
Transportation
  • Free airport transportation
  • Free shopping center shuttle
Parking
  • Free self parking
Accessibility
  • In-room accessibility
  • Accessible bathroom
Traveling with Children
  • Free cribs/infant beds
Pets
  • Pets not allowed
Services & Conveniences
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Free newspapers in lobby
  • One meeting room
  • Conference space
  • Gift shops or newsstand
  • 24-hour business center
  • Free reception
Bath
  • Private bathroom
  • Free toiletries
  • Hair dryer
Bed
  • Rollaway/extra beds (surcharge)
  • Sofa bed
In-Room Dining
  • Microwave
  • Room service (limited hours)
  • Coffee/tea maker
  • Refrigerator
Media & Technology
  • Phone
  • LCD TV
  • HDTV
Housekeeping
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Connecting/adjoining rooms available
  • Iron/ironing board
  • Desk
  • In-room safe
  • Free local calls
  • Free weekday newspaper
Property Info
  • Total number of rooms - 175
  • Number of floors - 8
  • Year Built 2011
  • Express check-out
Embassy Suites Ontario-Airport

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