Surmeli Efes

Surmeli Efes

4.0
It was okay
1 review
Ranked #10 in Kusadasi hotels
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Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey
1 (888) 271-2681Edit info

Amenities

Bar
Free Breakfast
Swimming Pool
Fitness Center
Spa Services
Free WiFi
Internet Access
Free Parking
Laundry Services
Meeting Rooms
Childcare
Cribs Available
Bathtub
Air conditioning

Member Reviews(1)

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Sofia
First to Review

For a week in the begging of June 2010 me and my family spent our summer holiday in this hotel. Its is 3+ or 4 star but not 5!!!!!!!! It may has all for 5 star, but not cleanness and service and condition.
On the pictures hotel looks very luxury, but it is not so! Even in lobby there are places which need renovation and are broken.
Here I experienced the worst service I have ever received in Turkey ( from about 20 hotels I have visited same and lower category) I never expected that in Turkey I can receive bad service, and never believed such reviews which complain from service in that country. This is the reason why I decided to write my first review.
That hotel has serious staff and management problems!
If you often go to Turkey and service is the thing which makes you back there, please dont choose that hotel.
It is good for the value if you visit the country for first time or you are not very sensitive about the service, although I know for same price you can get same conditions in turkey + Perfect Service
>
Bad evening shows!!!!!!!!
All in all, I left that holiday more nervous and full of negative emotions. The staff of this hotel destroyed my holiday, and I would never back there.
I spoke 3 times with a man who never introduced him self, although I asked what is his position in the hotel.
We had garden amex suite. It has one bedroom, one daily room with sofa and one, hm... like bathroom without one wall where is placed 4th bed.
Room was old and not very well cleaned. The door had many problems, because of which we had 5 times to ask reception to come and unlock it.
The design is very strange, in the bed room there is nonsense try for wall sculpture, which is made really very bad and obviously careless.
We had ants highway crossing the room, which my child enjoined a lot, but there could be guests who don't find that so exotic.
The view we had was to the sea, which was nice.
The only good thing here are the old frayed beds, but which are very comfortable, also the sheets, which were very soft ( I am not sure if for 7 nights if they were changed at least once).

The hair drier was working not more than a minute and stopping than needed 1 hour to get cold that it start working again. Till the end was not repaired, so we had to go out with wet heads.

Room service? Ah! the turkish housekeeper dared to shout me in turkish why the floor in bathroom was flooded, like I am guilty that builder had no brain to put the batter of the floor in other direction than the siphon was. The room was cleaned at 3-4 PM when we supposed to sleep, and often she was cleaning while we were in beds. Cleaning I mean only floor and bath, but no the furnitures and our luggage. After I made my complain from the whole service in the hotel, same day my room was completely cleaned and had flowers on bed ( 3 flowers in bouquet with napkin, nothing artistic, what I used to in other turkish hotels)

Last day was quite hot so we need to use air condition at the evening. Dont make that mistake! Was smell like toilet and didnt cool at all. It was in both rooms. I opened the window that we cool and clean the bad smelling air from air condition, so before we go sleep I had to kill about 15-20 mosquitoes. Of course some serviced and in the morning we were all in pimples.
Same situation in hotel main building - our friends told that they suspect that from air conditioner are coming mosquitoes in extra with the smell of dove excrements, which were everywhere.
Dirty outside stairs - finally dirty spots were cleaned on 3th day of our stay.

The lobby need renovation and is too hot! It also need cleaning, and WC were the dirtiest I have seen in turkish hotel, although seems clean keeper were checking them every 30 min.

3 of the receptionist were unpolite, uneducated and not professional with bad english skills. At 6 Am on our arrival the guy was sleeping and I needed 5 minutes to explain him with hands what ground floor room means ( as my voucher says). He told me to come back at 12 better 2, to take my room.

At 10 Am I went to reception to ask at least for towels, and what a surprise - the lady on reception told me she knows about us and our room is ready. So far so good, but our room was on second floor, not ground. So that sleeping guy from the morning shift not only miss leaded me and we could stay 4 more hours without room but also after 5 minutes explanations didnt understand what ground floor means.

What you understand by urgent? I couldn't again open our broken door and our bus to Pamukkale was leaving in 5 minutes. I called the reception and explained we need urgent somebody to open it. After 10 minutes I run to the reception which is about 5 minutes walking and again I said urgent, after 15 minutes house keeper finally came with her key.
This happened 3 more times, one of which I went 2 times to reception + 2 calls and this took 35 minutes to be able enter my room.
The supervisor preferred to check the rooms instead to come to me and try open the door. She saw there is a problem. other also told her, but she seemed didnt care at all.
Absolutely careless staff. Nothing to do with the other hotels in Turkey where people are like just born to help you and have fun together with you during whole holiday.

Guests are english, turkish, russians, iranian, bulgarians, some french and japanese. Nice people who were comment that the hotel worth the value.

There was sometimes Wireless internet in room, and when I called 5 times to reception, every time I was receiving surprised answer, that they hear for first time that there is no internet and no explanation at all ( except with the weather).

The bar - its forbidden to ask coca-kola in big glass ( not for all cause I saw guests whom was given that in big glasses). Dont think its written rule somewhere, just when you ask big glass that you dont take 5 small glasses you will receive rude answer - IT IS FORBIDDEN!
The staff on bars look like you disturb them or take drinks you didnt pay . I felt my self like I am going to bag for a drink. They were especially rude to the Russian guests, to whom I had few times to translate.
Rude was also that lady who make the special turkish bread in afternoons, talking bad things after the foreign guests if they dare to take more than one bread ( which was given with angry face). She was discussing that with the other turkish guests and giving them more than one bread with smile.

In the mini club the lady was bored and was there to control the children but not to make them have better time.

No enough shadow places on pool. If you go in hot months you will just burn. Fights for decks and pillows on them.

Worst evening shows I have ever seen in turkey. Every second day there was strange disco instead of show. One night even was bingo with about 20 guests, rest were bored and left the show. When there was a show people were leaving too. The sketch was too long also boring. Coudnt believe there can be so boring evening animation and especially in turkey.

About 5 main dishes and 4-5 kind of salads, 5-8 deserts and 3 fruits ( mostly bad apples, old oranges and time to time cherry)
Arrangement? - not good, at least not for 5 star hotel. I had better arrangement in 3+ star hotels in turkey.

Service in restaurant was CatastrophE!!!
If you need water, you better go take the bottle your self, its rare that waiter offer you, and its possible you wait 15-20 minutes and ask it 3 times before you receive a bottle.
On table for 4 you have always 3 glasses, guess how long you need to wait to receive 4th. And it is only if you request one. For addition drinks you have to ask, most probably they wont come offer you. Absolutely different is in the other turish hotels I have been.
Till the end I wondered if I am still in Turkey, cause service is best thing you can receive in that country but not in this hotel!!!!!!!!!

Birds flies around the restaurant and you can get something extra in your dish.
The hotel has perfect location with very soft sands on beach. Great beach, but you need to fight ( with big russian guests on middle age) for decks and especially for the pillows which are not enough at all.
For transport, please go out of the hotel, there is a guy who will expect you to call for the mini bus service.

Quite location - hm, next to the hotel there is the Aqua park, which is quite noisy at nights also the swamp, which is full of frogs and mosquitoes.
Talking about mosquitoes, they are everywhere and very hungry, just horrible. How would you like it if during you dinner on restaurants balcony, a machine throw chemicals in air just 3 meters from you and all your mouth get full of that chemical with bed smell and test.
We went to change our dishes and thought its incident, but it happened 2 more evenings, so we didnt dare any more to sit on the balcony.
What a horrible brainless act.

Life music stops at midnight, and because we usually go sleep after that it didnt disturb us.

Because of that hotel and the fact that I was so disappointed for first time I started to search holiday offers out of Turkey - country I adore and I visit at least 2 times a year and I dare to say I know very well also the service level it offers.

All in all the hotel has great base and could be one of the most successful in the area If they train their staff or hire experienced one.
But manager him self answered to my review in some other sites, that it was not his hotel, that I must be mistaken. I have uploaded pictures and it is obvious which hotel did I visit. Shame on him!

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Amenities

Internet Access
  • Free WiFi
  • Computer station
Dining & Drinks
  • Poolside bar
  • Free breakfast
  • Snack bar/deli
  • Coffee/tea in common areas
  • Grocery/convenience store
Fitness & Recreation
  • Barbecue grill(s)
  • Arcade/game room
  • Billiards or pool table
  • Shopping on site
  • Karaoke
  • Beach towels
  • Beach sun loungers
  • Beach umbrellas
  • On private beach
  • Free beach cabanas
  • Garden
  • Terrace
  • Indoor pool
  • Pool sun loungers
  • Children's pool
  • Outdoor seasonal pool
  • Pool umbrellas
  • Waterslide
  • Free pool cabanas
  • Fitness facilities
  • Sauna
  • Spa services on site
  • Spa treatment room(s)
  • Turkish bath/Hammam
Parking
  • Free self parking
Accessibility
  • In-room accessibility
  • Roll-in shower
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Free cribs/infant beds
  • In-room childcare (surcharge)
Pets
  • Pets not allowed
Services & Conveniences
  • Hair salon
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Smoke-free property
  • Elevator/lift
  • Multilingual staff
  • Designated smoking areas
  • Meeting rooms 7
  • Wedding services
  • Conference space
  • Porter/bellhop
  • Library
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas (fines apply)
Bath
  • Private bathroom
  • Hair dryer
  • Bathtub or shower
  • Deep soaking bathtub
Bed
  • No rollaway/extra beds available
  • Rollaway/extra beds (free)
In-Room Dining
  • Room service (24 hours)
  • Minibar (stocked, free items)
  • Free bottled water
Media & Technology
  • Phone
  • Television in common areas
  • Satellite TV service
  • LCD TV
Housekeeping
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Blackout drapes/curtains
  • Bathrobes
  • In-room climate control (heating)
  • Balcony or patio
  • In-room safe
Property Info
  • Total number of rooms - 450
  • Number of floors - 12
  • Year Built 1998
Surmeli Efes

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