Sofitel Legend Santa Clara Cartagena

Sofitel Legend Santa Clara Cartagena

8.8
Wonderful!
8 reviews
Ranked #1 in Cartagena hotels
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  • 9.8
    Luxury Travellers
  • 7.5
    Family Travellers
  • 7.5
    History Buffs
  • 7.4
    Business Travellers
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Calle Del Torno 39-29 | Barrio San Diego, Cartagena, Colombia
1 (888) 271-2681Edit info
This is the top-notch business travel choice in Cartagena. If money is not an object, get a high-end room and enjoy all the amenities. I wouldn't say it's value for your money, but ... Read more
it is beautiful.

Amenities

Bar
Swimming Pool
Fitness Center
Spa Services
Free WiFi
Internet Access
Free Parking
Laundry Services
Business Center
Meeting Rooms
Airport Transfer
Childcare
Cribs Available
Air conditioning

Member Reviews(8)

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Oakland

Wow. That's what you'll say when you first arrive and you may never leave. Located inside the city walls - footsteps from the best plaza filled with several restaurants, bars, and cafes. This hotel has everything. Brunch, bar, cigar hangouts, fancy restaurant, and to top it all off, it's got the biggest pool in Cartagena. The best experience on your trip starts with booking a room here. So what are you waiting for...

Recommended for:Business TravellersFamily TravellersLuxury TravellersNightlife Lovers
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New York City

This is the top-notch business travel choice in Cartagena. If money is not an object, get a high-end room and enjoy all the amenities. I wouldn't say it's value for your money, but it is beautiful.

Recommended for:Business Travellers
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Pro 2018
London

Located in an old convent and cloister, the Sofitel Santa Clara gives you the feeling of complete natural harmony with its surroundings. The decor is so well chosen that the whole thing feels effortless, even if you know it must have cost millions.

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Pro 2018
Santa Clara

Although I didn't stay at the Sofitel in Cartagena, I did visit the interior of the place several times because they were a good place to get advice on tours and transportation around Cartagena. The hotel is set in a lovely 17th century colonial building. Plus, there's a strong likelihood you'll encounter wild toucans roaming around the hotel.

Recommended for:Luxury Travellers
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Pro 2018
Brooklyn

This is a lovely property. The entrance and courtyard of the main building are incredible. It is great to stay in a "luxury" property without feeling like you've had to make a trade off vs. staying somewhere local or authentic.

We stayed in a "luxury" room during the New Year's holiday period. The room itself was very small and not very distinctive. In and of itself not a reason to choose or avoid the property. In retrospect, I would have paid extra for a suite in the historic part of the building. We caught a glimpse of these and they appeared to be quite nice.

This hotel did not live up to its $500 USD per night price tag during New Year's. The problems that we had include:

Room:

- small and lacked distinction
- very musty (though they did spray with vanilla which helped a little)
- had a roach (but this could happen anywhere that is warm)
- very loud because pool is in the middle of the courtyard. The hotel also had an ear splitting concert that played until after 2 a.m.

Service:

- reservationist made multiple mistakes with our original reservation -- it is important to be diligent, read everything, and follow-up (these were all corrected without hassle but they were a problem)
- restaurant / courtyard service was terrible -- inflexible, multiple mistakes made with orders, very very slow
- concierge was untrained / uninformed and was either unwilling or unable to make recommendations for New Year's outside of the hotel
- bellman misplaced our luggage when we arrived, actually placed it in another guest room

Although it might be tempting to blame the service issues on the relaxed culture in Cartagena, we found the service inside the hotel to be much worse than that offered outside the hotel.

My suggestion is to visit the Santa Clara to see the courtyard and then leave. If you are lucky enough to be served, you might consider staying for coffee or a mojito (they are delicious here). The food in the restaurant is excellent... if you don't mind waiting 15-20 minutes for a menu and then an hour + for your food (even when they aren't busy).

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San Francisco

Beautiful setting; amazing spa; great mojitos. A gem in Cartagena.

Recommended for:Family TravellersWellnessLuxury Travellers
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Greater New York City
Recommended for:Luxury TravellersHistory Buffs
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Madison
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Amenities

Internet Access
  • Free WiFi
  • Wired (high-speed) Internet access - surcharge
  • iPod docking station
  • Wired high-speed Internet access (surcharge)
Dining & Drinks
  • Poolside bar
  • Breakfast available (surcharge)
Fitness & Recreation
  • Tours/ticket assistance
  • Concierge services
  • Shopping on site
  • Garden
  • Terrace
  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
  • Spa tub
  • Spa services on site
  • Full-service spa
  • Steam room
  • Turkish bath/Hammam
Transportation
  • Airport transportation (surcharge)
Parking
  • Free self parking
  • Free valet parking
Accessibility
  • In-room accessibility
  • Accessible bathroom
  • Roll-in shower
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds
  • In-room childcare (surcharge)
Pets
  • Pets not allowed
Services & Conveniences
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • Designated smoking areas
  • Business center
  • Meeting rooms 6
  • Wedding services
  • Porter/bellhop
  • Gift shops or newsstand
  • Designated smoking areas (fines apply)
Bath
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
Bed
  • Premium bedding
  • Down comforter
  • Pillow menu
In-Room Dining
  • Minibar
  • Room service (24 hours)
  • Free bottled water
Media & Technology
  • Phone
  • Flat-panel TV
  • Digital TV service
  • HDTV
Housekeeping
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • Slippers
  • Bathrobes
  • Iron/ironing board
  • Desk
  • In-room safe
  • Free newspaper
Property Info
  • Total number of rooms - 123
  • Number of floors - 5
  • Express check-out
  • Express check-in
Sofitel Legend Santa Clara Cartagena

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