The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun

8 reviews
Ranked #9 in Cancun hotels
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  • 9.8
    Outdoor Enthusiasts
  • 8.6
  • 8.6
    Luxury Travelers
  • 7.6
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
1 (888) 271-2681Edit info
It was a nice experience, concierge was great. It's not an all inclusive. There's a bus right outside the resort, you could travel to the strip area and the malls. Food in the mall ... Read more
is great and familiar. Restaurants in strip as well. Hotel food not great.


Swimming Pool
Fitness Center
Spa Services
Free WiFi
Internet Access
Free Parking
Laundry Services
Business Center
Meeting Rooms
Pets Allowed
Air conditioning

Member Reviews(8)

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New York City, New York State

It was a nice experience, concierge was great. It's not an all inclusive. There's a bus right outside the resort, you could travel to the strip area and the malls. Food in the mall is great and familiar. Restaurants in strip as well. Hotel food not great.

Charlotte, North Carolina

Good food .. Good room service and believe me fits in budget really well with amazing Westin style luxurious stay

Pro 2018
Foster City, California, USA

I had the pleasure of staying here one night at the Westin Resort & Spa Cancun after coming up from Belize and staying in PDC (Playa del Carmen) before headed back. When you stepped out into the beach in front of hotel, it was a Wow! The photo I took was almost surreal.

Atascadero, California

Our arrival at the Westin was early in the day so it was pretty quiet in the lobby, and the staff was welcoming and very friendly. I immediately noticed the refreshing complimentary ice tea in the entrance to the lobby - thirsty girl because of the humidity! The entrance was pretty grand, with high ceilings, polished marble tile and many staff members available to assist us at the check in desk. It seemed like this resort’s theme was high, vaulted ceilings throughout. We cruised by one of the restaurants on the way to the room, and then the open-air indoor/outdoor bar on the first floor. As we entered the room, the blue vaulted ceiling stood out almost as much as the beautiful ocean-front view! All of the in-room amenities were definitely a plus too. I especially liked the marble topped furniture, polished tile floor, and ultra clean bathroom!

Los Osos, California

Sometimes bigger is better, or in the case of the Westin Resort and Spa in Cancun...taller. The room we checked out had an arched ceiling that crested at about fifteen, maybe twenty feet. Of course, this isn't livable space but it does go along way towards providing a sense that you are staying somewhere other than a hotel. If you do happen to venture outside of your room you can have a swim in one of the pools or maybe indulge in a massage. The girls in the spa area were especially nice even offering a free twenty minute session! This all happened over the Memorial Day weekend (U.S) and the spa area was empty, so I'm guessing that any time of year will be crowd free. The Westin does offer all-inclusive packages in addition to pay as you go, I'm still undecided over which offers a better value but it's nice to have the choice.

First to Review

Ok, not a real Westin property for sure...rooms are OK...Use the Royal Beach Club...a couple bucks extra gets you breakfast and hors-d'oeuvres. Far from downtown which is what I liked...good for sleeping on beach...service is less than great and food options are slim... But it was a good weekend escape...Go to Ritz for luxury, to "Le Blanc" for all inclusive luxury or go to Le Meriden for better service...they're opening a new property soon...


Breakfast buffet in hotel!

Recommended for:Foodies

Photo Gallery


Internet Access
  • Free WiFi
Dining & Drinks
  • Bar/lounge
  • Poolside bar
  • Breakfast available (surcharge)
Fitness & Recreation
  • Concierge services
  • Shopping on site
  • Outdoor tennis court
  • Tennis on site
  • Garden
  • Terrace
  • Children's pool
  • Fitness facilities
  • Spa tub
  • Sauna
  • Spa services on site
  • Full-service spa
  • Steam room
  • In-room massage available
  • Free self parking
  • Free valet parking
  • In-room accessibility
  • Accessible bathroom
  • Roll-in shower
Traveling with Children
  • No cribs (infant beds) available
  • Babysitting or childcare (surcharge)
  • Children's club
  • Supervised childcare/activities (surcharge)
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Pets allowed (no fees)
Services & Conveniences
  • Hair salon
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • Business center
  • Meeting rooms 13
  • Wedding services
  • Conference space
  • Porter/bellhop
  • Gift shops or newsstand
  • ATM/banking
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Pillowtop mattress
  • Turndown service
  • No rollaway/extra beds available
In-Room Dining
  • Minibar
  • Room service (24 hours)
  • Coffee/tea maker
  • Free bottled water
Media & Technology
  • Phone
  • Cable TV service
  • LED TV
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Iron/ironing board
  • Desk
  • In-room safe (laptop compatible)
Property Info
  • Total number of rooms - 379
  • Number of floors - 6
  • Express check-out
  • Express check-in
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