The Royal Islander

The Royal Islander

7.3
Pretty good
3 reviews
Ranked #44 in Cancun hotels
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
1 (888) 271-2681Edit info

Amenities

Bar
Swimming Pool
Spa Services
Fitness Center
Free WiFi
Internet Access
Free Parking
Laundry Services
Business Center
Childcare
Cribs Available
Air conditioning

Member Reviews(3)

Irvine

First of all, It's a great "resort" but it not like a hotel where they provide you with shampoo and other stuff (they do provide you with kitchen cutlery and fresh towels and a microwave). They still provide room service and make up your bed and such but check carefully on the difference between resorts and hotels. Aside from the shampoo aspect, there's not a whole lot less compared to what a hotel does

Upon entering, they give you a card which is tied to your credit card that you have to use for any purchases (tours, stuff at the small grocery market, restaurants in the resort) at the resort or its sister resorts (Royal Mayan, Royal Carribean etc). Since the Royal group owns a lot of hotels in Cancun and you can use any of the facilities at any of their hotels up and down the hotel zone.

They provide you with a concierge which is suppose to guide you and help you with any of your needs, coordinate activities they have going on at the resort and invite you to certain events. Though mine was fairly absent so I'm not too impressed by that aspect. They have activities running Monday through Friday ranging from water aerobics, to casino nights. I can't comment too much on those since I was visiting other locations instead of participating in the resort run activities.

The view of the ocean is fantastic, the rooms are nice and well maintained, and they offer a lot of services like tour guides, equipment rental etc.

Be warned, if you come here prior to saturday, you may have to change rooms since their weeks start on saturday and they reserve rooms in those blocks. This won't show up on your hotel reservation but the front desk will let you know

Two Things I liked: The ocean view room, the ability to use any facility at any Royal property
Two things I didn't like: The lack of my personal concierge service. No shampoo provided (and the one in the market is really expensive)

Bottom line: Good resort for relaxation, great for couples. Fantastic view of the ocean and the beach is amazing. Worth it if you plan on actually staying on the property but I would just recommend a hotel if you're going off to other locations every day
Stayed 6 days in Dec

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Los Osos

Let me first say that The Royal Islander is a very nice place with all the amenities you could want in a vacation stay in the beautiful hotel district of Cancun. Wifi, several restaurants, pool, tennis courts and shuttles to the other "Royal" properties in the city. That being said, I'm not sure whether to call this place a hotel, a time share, or some type of hybrid. It’s clear that you can rent rooms or suites via the internet, but when we arrived in person we seriously had to jump through hoops to just get a look at a room. They are really not set up for the walk-in trade. If you arrive in person they want to sell you a time share.

Through our persistence (read annoying), we were able to gather some intel on the Islander but it was pretty exhausting and with so many options available in Cancun this would not be my first choice. If you have your heart set on staying here do yourself a huge favor and book online or via telephone.

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Atascadero
First to Review

When I walked into the lobby I was struck by a soothing spa like fragrance in the air. I immediately relaxed and admired the simple, clean and calming ambiance. This resort is one of two time share properties owned by Royal Resorts that we visited. Jorge at the front desk welcomed us right away and showed us to a room. This particular room had a kitchen, living room, and two comfortable beds. The kitchen was cozy and if I was one to cook,(which while on vacation I definitely am not!) I could’ve seen myself preparing a nice home cooked meal. We had an in-room safe, iron, ironing board, etc. The view of the pools, bars, and restaurants outside made me want to throw on my suit and jump in the water. Luckily we were also fortunate enough to have a view of the ocean, and it was a beautiful day to swim!

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Amenities

Internet Access
  • Free WiFi
Dining & Drinks
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Breakfast available (surcharge)
  • Coffee shop or cafe
  • Coffee/tea in common areas
  • Grocery/convenience store
Fitness & Recreation
  • Tours/ticket assistance
  • Concierge services
  • Arcade/game room
  • Shopping on site
  • Tennis on site
  • Beach towels
  • Garden
  • Terrace
  • Outdoor pool
  • Children's pool
  • Pool umbrellas
  • Spa services on site
  • Health club
  • In-room massage available
Transportation
  • Free area shuttle
Parking
  • Free self parking
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • Free cribs/infant beds
Pets
  • Pets not allowed
Services & Conveniences
  • Luggage storage
  • 24-hour front desk
  • Laundry facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • Designated smoking areas
  • Business center
  • Wedding services
  • Porter/bellhop
  • Gift shops or newsstand
Bath
  • Private bathroom
  • Hair dryer
  • Shower/tub combination
Bed
  • Pillowtop mattress
  • No rollaway/extra beds available
In-Room Dining
  • Microwave
  • Coffee/tea maker
Media & Technology
  • Phone
  • Cable TV service
  • Flat-panel TV
  • HDTV
Housekeeping
  • Limited housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Blackout drapes/curtains
  • Individually decorated
  • Individually furnished
  • Ceiling fan
  • Iron/ironing board
  • Balcony
  • Desk
  • Free local calls
  • Soundproofed rooms
  • Access via exterior corridors
  • In-room safe (laptop compatible)
Property Info
  • Total number of rooms - 179
  • Number of floors - 8
  • Year Built 1993
  • Express check-out
  • Express check-in
The Royal Islander

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