Gran Caribe Real Resort & Spa

Gran Caribe Real Resort & Spa

6.0
Pretty good
5 reviews
Ranked #30 in Cancun hotels
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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
1 (888) 271-2681Edit info

Amenities

Restaurant
Fitness Center
Free Parking
Business Center
Room Service

Member Reviews(5)

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Pro 2018
Los Angeles

Nice all inclusive choice if you're going to Cancun. The type of room you get will determine how well they stick the fridge, and the drinks throughout the resort aren't much to write about. But the food is above average during the day, and dinner at their Mexican restaurant is very good. Overall, a good value.

Recommended for:Family Travellers
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Toronto

Good morning Matias Klein, thank you for offer this survey and or opinion about my recent family trip to your Establishment.

Let’s start from our arrival, my family were greeted and assisted very well with your staff, friendly and happy to see us. But unfortunately that's where the trip just went downhill after that. Once we checked in given the keys to our room and shown the room, well very clean and fresh, fresh of the room just painted and with two Little's ones (ages 2&3) not ideal situation for them or anyone. The front desk couldn't see our concern about this room until my wife and mother-in-law were persistent in getting another room, which it took almost 30 minutes for your staff to give in and put us on another floor and another room.

Now I booked your hotel because I was looking for two main reasons, first kid friendly and have internet, well Gran Caribe Resort and Spa, dropped the ball on the "internet" yes it was working fine in my room and around the grounds for Saturday, Sunday and Monday for the rest of the trip I had to use my cellar phone to retrieve my e-mails and answer them do you know how hard is to view and answer emails 80-100 e-mails a day on your cell phone.

Yes a staff member (Lenora) did bend backwards for me and accommodated and offered the 6th floor VIP lounge, but away from my family, so from noon day on Tuesday Oct. 27 2015 to 4pm and on Wednesday 8am to 2pm I was trapped on this 6th floor and away from my family not a nice way to spend time with everyone. Lenora did offer to move us to the 6th floor for the trouble but I declined we were already set in our room. Then I spoke with the Manager of your resort "Luis" well he gave me this dumb "puppy" look as if he was so concerned and understood my situation but he didn't why because he didn't do anything about it other than send someone an "IT" person to tell me that my computer was the problem, if so I said then "you have my permission to fix it, he didn't do anything and left. Well I just left it as is and used my phone.

Now, as far as the service that my family got, it didn't even exist. The service in all dining rooms is very slow, your staff are more interested in their own social life than the concerns of people who their wages. I ordered an "espresso" they brought me "espresso with milk" I didn't ask for it, but the server said to me that the gentleman who prepared my espresso said that I will like the espresso with milk instead, Matias Klein, I know how I want my espresso, NO MILK I HAVE HAD IT NOW OVER 40 YEARS! with no milk IN general the service is slow.

The "hot dog" cart near the pool, my son asked me for a hot dog so I brought him there I ordered two, the person who attended this stand acknowledged and she started to proceed with the making of them, there were about 8-10 on the grill, and more people came up to order she started to give the hot dog to all there others but us, now is this because I don't speak Spanish, (English) is my first language this totally unacceptable or better word "racist" so we left.

The tables in the dining hall, not cleaned at all, as we were having our breakfast I noticed the table next to us people had just finished and left the waiter came removed the dirty plates and cups and other items, he took a napkin that was used by the person who just left and began to wipe down the table with coffee or juice that was spilled onto the table that is not how you clean a table, there is germs and bacteria on the table from people like myself and you, and to my knowledge you can't clean with coffee or juice, I know this for sure 100% because I have a company in Toronto, Canada my industry is janitorial service and my company cleans buildings, offices, schools, grocery stores and yes even HOTELS! that’s why I know little something about cleaning have been doing it since July 1992 and if you want I can train your staff in how to clean and save you money.

We ate at the Italian restaurant one night, I ordered for desert the “cassata napolitiana” once I got it I asked my wife to try it she did and liked it called the waiter over and asked to have one as well up to this point she didn’t want any desert, he quickly replied we don’t have anymore. So we then finished and proceed out when I noticed the table beside us someone ordered the “cassata” and this was after I placed my order, I didn’t want to say anything and neither did my wife so we left.

Inclosing, on Saturday October 31 2015 I did check out and was removed of the wrist ban (purple) and given a “green” instead and the counter person said that we still have all privileges until we leave. So we all got changed and waited in the lobby, until our ride picks us up. I was thirsty and went to the bar and ordered a “Coca Cola” the bar tender looked at my wrist and saw that I had the green ban, and said to me that I can order anything unless I pay for it because this green ban expires at 5pm I looked at my phone and I noticed that it was after 5pm (5:05pm) to be exact and I said to him after an entire week here and spending over $8,000.00 for my family and I, he refused my order I took off the green ban, and left it on the counter for him and walk away.

Matias Klein, I hope that you or any of your team will never have to go through something like this because it can turn a happy trip a lousy trip, will ever return to Mexico yes, will I ever return this hotel or other hotels who are associated with “Gran Caribe Real Resort and Spa” NO!!!!!!!!!!!

I know for a fact that you or your company will not do anything for my family or I because you are all greedy for money and nothing else! and yes I will post this same e-mail on your website for reviews so everyone can make their own decision about your premises and people who work for you.

Thank You

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San Francisco

Great stay for the price we paid! Used a living social deal for a 3 night stay. Food is mostly American food burgers, nachos,etc. they had an Italian Restaurant and a Mexican restaurant that were both a part of the all Inclusive deal but you need to make reservations for those two restaurants. There was a steak night, lines can get a little long. The beach area was amazing, they had lively music in the beach at night that the other resorts next to us didn't have. All in all nothing over the top but with the living social deal we used it was well worth it!

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First to Review

the best hotel here, really good atention, beautiful womans all year and the best bar is herr

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Monterrey
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Amenities

Dining & Drinks
  • Restaurant
Fitness & Recreation
  • Fitness facilities
Parking
  • Free self parking
Services & Conveniences
  • Business center
In-Room Dining
  • Room service
Gran Caribe Real Resort & Spa

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