Mandarin Oriental, Boston

Mandarin Oriental, Boston

9.2
Wonderful!
5 reviews
Ranked #31 in Boston hotels
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776 Boylston St, Boston, MA 02199
1 (888) 271-2681Edit info

Amenities

Bar
Restaurant
Spa Services
Fitness Center
Internet Access
Laundry Services
Meeting Rooms
Business Center
Childcare
Cribs Available
Pets Allowed
Bathtub
Air conditioning
Connecting Rooms

Member Reviews(5)

Reviews
4.6/5
Wonderful!
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São Paulo

I love Mandarin Group! I lived in Boston Mandarin Residence for 6 months. Every employee there is kind and competent. The service impeccable. I miss my home in Boston!

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Local from Boston

There isn’t much, if anything, the Mandarin lacks. It’s location on Boylston Street in the heart of Boston’s Back Bay is ideal. The hotel has a currency exchange on its front desk, good for any weary traveler who doesn’t want to scour the area for a bank to change their Euros (or Pounds, Yen, Swiss Francs or about a half-dozen others). When you get to your room, prepare to be wowed. The bathrooms have separate showers and bathtubs, and the toilet is separated from those (as a bonus, there’s a shaving mirror in the shower for those who like to shave in there). The hotel also has both 24/7 room service and housekeeping, and provides an in-room safe. The staff was friendly and also said they’d make any special accommodation we’d ask for, and I wish we had been able to take them up on their offer. One word of advice though, don’t pay the extra $50 for the “premium” view, it’s really not worth it.

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Local from Boston

For such an exclusive brand, the building’s a little on the short side (just 8 floors of hotel rooms) and the view isn’t that great. That’s about all there is to say against this otherwise very plush establishment, which is smack between Hynes Convention Center and Copley Square T stops for those reliant on public transportation (it’s also connected to the Prudential center which is very convenient for shopping). There’s a lot of space here, not just in the rooms but also in the gigantic lobby. The 5-star Spa is a big draw, of course; it's available to non-guests and has a wide selection of different scrubs, baths and massages (one of which has a three-hour minimum). The bathroom is nicer than the bathroom in my house, with not only a separate bathtub and shower but a frosted glass door separating the toilet as well. There are lots of toiletries and amenities included, including a surprisingly nice hair dryer in its own case. The staff is responsive and very informative, if a bit stiff. There’s even an international currency exchange at the front desk, very useful if you’re coming from abroad.

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Pro 2018
Brooklyn

I was surprised to see some of the really critical comments on the MO Boston on other websites. I thought the property was solid.

- Bell staff, reception and concierge on the ball and very friendly
- Rooms were what I would expect. Views aren't great and I don't personally like the choice of sea foam coloring for some of the furnishings but the rooms are solid. Lot's of power outlets in a convenient location by the desk
- Bar and restaurant have nice modern Asian-influenced design. Food and beverage quality is very high

Only negative I experienced was that the bar and restaurant staff were a bit of a mixed bag. Some were clearly grumpy and inattentive. Also, seems they don't cross train so even if someone is available they may not be willing to do something until the "responsible" person shows up -- e.g., "let me find my colleague so that she can seat you" in our empty restaurant.

I'd choose the Four Seasons over this property. The service is much better there.

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San Jose

Luxury.

Recommended for:Luxury Travellers
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Amenities

Internet Access
  • WiFi (surcharge)
  • Wired high-speed Internet access (surcharge)
Dining & Drinks
  • Bar/lounge
  • Restaurant
  • Breakfast available (surcharge)
  • Coffee/tea in common areas
Fitness & Recreation
  • Tours/ticket assistance
  • Concierge services
  • Shopping on site
  • Video-game console
  • Sauna
  • Spa services on site
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Health club
  • In-room massage available
Transportation
  • Limo or Town Car service available
Parking
  • Valet parking (surcharge)
Accessibility
  • In-room accessibility
  • Accessible bathroom
  • Roll-in shower
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds
Pets
  • Pets allowed (no fees)
  • Only dogs and cats are allowed
Services & Conveniences
  • Hair salon
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Smoke-free property
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • One meeting room
  • Business center
  • Wedding services
  • Porter/bellhop
  • Gift shops or newsstand
  • ATM/banking
  • Fireplace in lobby
Bath
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Designer toiletries
  • Separate bathtub and shower
  • Deep soaking bathtub
Bed
  • Premium bedding
  • Hypo-allergenic bedding available
  • Frette Italian sheets
  • Turndown service
  • Rollaway/extra beds (surcharge)
In-Room Dining
  • Minibar
  • Microwave (on request)
  • Room service (24 hours)
  • Coffee/tea maker
  • Refrigerator (on request)
  • Free bottled water
Media & Technology
  • Phone
  • Cable TV service
  • Premium TV channels
  • LCD TV
  • DVD player
  • Pay movies
  • HDTV
Housekeeping
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • In-room climate control (air conditioning)
  • Blackout drapes/curtains
  • Slippers
  • Separate sitting area
  • Bathrobes
  • Connecting/adjoining rooms available
  • Iron/ironing board
  • Desk
  • In-room safe
  • Free newspaper
Property Info
  • Total number of rooms - 148
  • Number of floors - 8
  • Year Built 2008
  • Express check-out
  • Express check-in
Mandarin Oriental, Boston

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