Newcastle Train Station

Departures & Arrivals | Live Train Times

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Departures from Newcastle

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Station Information

Station Address
Newcastle-upon-Tyne station, Neville Street, Newcastle-upon-Tyne, Tyne & Wear, NE1 5DL
Pre-purchase collection possible
Ticket machine
Not known
Staffing level
Full time
Ticket Office opening hours
Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 08:00 - 1900 Saturday 08:00 - 19:00 Sunday 09:45 - 19:00
DayOpening Hours
Weekdays05:00 - 21:20
Saturday05:00 - 21:20
Sunday07:30 - 21:20
Ticket office location

Adjacent to Platform 12

Travel card zone
Not known
Oyster card issued
Oyster card topup
Not known
Oyster card accepted
Toilets available
Toilets description
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Baby change
Postbox
Tourist information
ATM machine
Bureau de Change
Shops

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafeand ATM Coffee.

Staff help notes

Assistance meeting point is Customer Information Point in main concourse

Customer service notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer help points

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Left Luggage available
Left Luggage phone number
Not known
Left Luggage URL
Lost Property available
Not known
Lost Property phone number
0845 059 3587
Lost Property URL
Step-free access coverage
Whole station
Step-free access notes

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

 

Ramps for train access
Wheelchairs available
Induction Loop
Accessible ticket machines
Accessible Ticket Office counter
Accessible taxis notes
Not known
Carpark opening hours
DayOpening Hours
Weekdays04:00 - 23:00
Saturday04:00 - 23:00
Sunday04:00 - 23:00
Carpark notes
Not known
Carpark name
Long Stay Car Park
Carpark operator
London North Eastern Railway
Telephone Number
Not known
Number of spaces
454
Cycle storage available
Stands
Number of spaces
122
Sheltered cycle storage
Yes
Cycle storage CCTV
Cycle storage location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Cycle storage notes

28stands accommodating56 cycles

Rail replacement services

Rail Replacement Coaches leave from the front of the station.

Taxi rank

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Onward travel

Information to plan your onward journey is available in a printable format here

Metro services

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 

Airport

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk