Birmingham New Street Train Station

Departures & Arrivals | Live Train Times

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Departures from Birmingham New Street

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Station Information

Station Address
Birmingham New Street station, Station Street, Birmingham, West Midlands, B2 4QA
Pre-purchase collection possible
Ticket machine
Not known
Staffing level
Full time
Ticket Office opening hours
DayOpening Hours
Weekdays05:15 - 23:00
Saturday05:15 - 23:00
Sunday07:00 - 23:00
Ticket office location

On the main concourse next to WH Smiths

Travel card zone
Not known
Oyster card issued
Oyster card topup
Not known
Oyster card accepted
Toilets available
Toilets description
Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
Baby change
Postbox
Tourist information
ATM machine
Bureau de Change
Shops
  • Boots located on the main concourse, before the ticket barrier
  • Camden Food located beyond the ticket barrier
  • Costa located beyond the ticket barrier next to Platform 5b escalator
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
  • M&S Food located on the main concourse
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
  • W H Smith located on the main concourse, before the ticket barrier
Staff help notes

Journey Care assistance is available prior to travel via the relevant Train Operator:

 

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Customer service notes

Luggage received from terminated trains at Birmingham New Street only

Customer help points

Available at Customer Reception and station floorwalkers

Left Luggage available
Left Luggage phone number
0121 314 0901
Left Luggage URL
Lost Property available
Not known
Lost Property phone number
0330 024 0215
Lost Property URL
Step-free access coverage
Whole station
Step-free access notes

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ramps for train access
Wheelchairs available
Induction Loop
Accessible ticket machines
Accessible Ticket Office counter
Accessible taxis notes

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Carpark opening hours
DayOpening Hours
Weekdays -
Saturday -
Sunday -
Carpark notes

For car park charges see

Parking at New Street station

Carpark name
Short Stay Car Park
Carpark operator
APCOA Parking (UK) Limited
Telephone Number
0345 077 4224
Number of spaces
38
Cycle storage available
Stands
Number of spaces
58
Sheltered cycle storage
Yes
Cycle storage CCTV
Cycle storage location
Not known
Cycle storage notes

If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-

www.arrivatrainswales.co.uk

www.crosscountrytrains.co.uk

www.gwr.com

www.londonnorthwesternrailway.co.uk

www.virgintrains.co.uk

www.westmidlandsrailway.co.uk

Rail replacement services
Not known
Taxi rank

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Onward travel

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For informationgo tothe local travel information office by the StephensonStreet entrance orvisitCentro,

0121 214 7214.

Metro services

For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk

Airport

Regular train service to Birmingham International. 10 - 15 minute journey