press-releases Airlines happy to help disabled passengers

All articles

Airlines happy to help disabled passengers

Disabled travellers booking flights abroad who require assistance have been encouraged to "not be shy"

Disabled travellers booking flights abroad who require assistance have been encouraged to "not be shy" when asking for help.

ABTA – The Travel Association has said that limited mobility customers should inform their airline, travel agent or tour operator at least 48 hours prior to their departure.

The organisation said that while travel companies are happy to help, disabled customers are often unwilling to express their need for support.

ABTA chief executive Mark Tanzer said that customers need to let the relevant people know "in good time if they need assistance".

"Many people can feel embarrassed about asking for help but then find they need it when they arrive at the airport and are faced with a long walk to the gate," he commented.

"The travel industry is more than happy to provide assistance and there is no shame in asking for it."

EU regulations which came into effect in 2005 made airports solely responsible for helping disabled passengers embark onto their flight.

Map