News Which? says UK airports should concentrate on improving existing amenities

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Which? says UK airports should concentrate on improving existing amenities

Which? says UK airports should concentrate on improving existing amenities

British airports should concentrate on improving their existing facilities in order to provide a better service to passengers, Which? Holiday magazine has said.

Jonathan Mitcham, a principal researcher for the consumer group’s magazine, said that a recent measure at Luton Airport, which has launched a new priority lane for passengers, "shouldn’t be necessary".

"Airport and airport operators should be looking to increase the standards of service for passengers given the facilities they already have," he commented.

Luton’s priority lane allows passengers to pay £3, which gives them quicker access to the security check point.

Mr Mitcham added that passengers "shouldn’t have to be charged extra money for that kind of service".

According to Which? Holiday’s airport report, Heathrow’s Terminal 1 is bottom of the satisfaction table, with just 31 percent of people saying they were happy with the terminal’s level of service.

A further 62 percent said they felt reassured by security arrangements at British airport terminals, although 19 percent admitted that they felt "intimidated" by security staff at Heathrow’s Terminal 2.

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