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Change of plans? How to cancel a flight and get a refund

Need to change a flight and want to make sure you don't lose money on the refund with easyJet, British Airways or Ryanair? Here's our guide to which airlines offer refunds, and how to get one when you need to change your flight.

Can I cancel my flight booking?

Not always. For example, easyJet does not allow for cancellations (so you won’t get a refund), only changes. However, most other airlines allow you to cancel your flight for a fee and percentage of the overall cost. For example, British Airways only charges £15 per ticket refund/cancellation.

Which airlines have free cancellation?

When purchasing your ticket, some airlines will allow you to buy a ‘flexible’ ticket for a slightly higher price. This grants you flexibility on your flight with no extra charges.

Can I get a refund on a flight?

It depends on the airline:

Aer Lingus – On selected tickets, minimum €20 admin fee per ticket.

Bmi – Within 24 hours of booking your ticket is fully refundable,f you have a non-refundable ticket, you may be refunded the tax minus an administration charge of  £35.

British Airways – Within 24 hours of booking your ticket is fully refundable. On selected tickets, a £15 minimum service fee applies per ticket.

easyJet – Within 24 hours will refund all except a £25 admin fee. After 24 hours the booking is non-refundable with the exception of APD which is refunded without additional charge.

Flybe – No refunds on Flybe, minimum £25 admin fee for claiming back ADP.

Jet2 – No refunds on Jet2. £25 admin fee for claiming back APD .

Ryanair – No refunds on Ryanair. £17 admin fee for claiming back APD.

Thomas Cook – No refunds on Thomas Cook.

Thomson – No refunds on Thomson. £25 admin fee for claiming back APD.

Virgin Atlantic – On selected tickets, minimum £30 up to 100% of the cost per ticket.

What is APD?

Air Passenger Duty is a duty paid for each passenger on board a plane of more than 20 people. This is paid upfront by the airline, which is why you will be asked to cover it.

How can I get my flight refunded?

Is your ticket flexible?

Check the conditions of your ticket. You may have purchased a ticket that has more flexible conditions, such as the British Airways Plus or Ryanair Business Plus. You can usually find your ticket conditions on your email or online account.

Contact your insurance

Your insurance may cover flight cancellation in the case of a terror attack or family death. Check the flights or ‘trip interruptions’ section of your policy to see if it’s included.

Call your airline ASAP

Most airlines have a tolerant policy if you cancel well in advance. You may still be charged the APD fee, but the closer to the date you cancel, the more you’ll be charged.

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