News Thomas Cook have ceased trading. Here’s what you need to know.

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Thomas Cook have ceased trading. Here’s what you need to know.

  • What is the current situation with Thomas Cook?
  • What you need to know if you are currently abroad
  • What you need to know if you’ve not yet travelled
Booked with Thomas Cook? Here’s everything you need to know.

What is the current situation with Thomas Cook? 

On Monday 23rd September it was confirmed that Thomas Cook, and all the UK companies in its group, have ceased trading. 

If you are due to depart from a UK airport with Thomas Cook Airlines, please do not travel to your UK airport as your flight will not be in operation and you will not be able to travel. 

What you need to know if you are currently abroad. 

In the first instance, please refer to the Civil Aviation Authority page.  

I booked a flight only deal, which is not ATOL protected, am I covered for my flight back to the UK?” 

For those who are currently on holiday and due to fly back between 23 September and 6 October, the Government and the CAA are working to support passengers by flying them back on CAA-operated flights or existing flights with other airlines. You can find more information here. 

Generally, any travellers which are not ATOL protected would have to make their own way home and claim back vie their insurance. But in this instance the Department of Transport have said they will assist passengers abroad to get home if their return flight was scheduled between 23rd September and 6th October 

“For flights back to the UK, it doesn’t matter whether customers are ATOL protected or not, or what their nationality is. 

Everyone on a Thomas Cook holiday with a return flight to the UK within the two weeks will be brought home.” 

“What if my return flight is after the 23rd October?” 

If your return flight is after the 23rd October, you will need to make your own travel arrangements home. If you are ATOL protected you will be reimbursed for you return flight, if not, refer to your travel insurance in the first instance (and credit card provider if you booked with a credit card, see more on this below).  

“I booked a package holiday with Thomas Cook, am I covered?” 

If you booked a package holiday with Thomas Cook you may be ATOL protected (Air Travel Organiser’s Licence) and the cost of your holiday will be refunded. Check your certificate for the individual procedures, but it usually involves filling out a form or calling your tour operator. Check out further information on claims on the ATOL website

This will include everything that was included in your package, however if you have any added extras like airport parking, transfers or car hire purchased out with the package deal, you will need to reach out to your travel insurance provider.  

“I booked a Thomas Cook package deal, but some of my flights are unrelated to the Thomas Cook Group?” 

Some of Thomas Cook’s package holiday bookings include flights with airlines unrelated to the Thomas Cook Group.  If your return flight is not with Thomas Cook’s airline, it will still be valid. However other elements of the package, such as accommodation and transfers will be affected

What you need to know if you’ve not yet travelled. 

If you are due to depart from a UK airport with Thomas Cook Airlines, please do not travel to your UK airport as your flight will not be in operation and you will not be able to travel. 

“I booked a package holiday with Thomas Cook, am I covered?” 

If you booked a package holiday with Thomas Cook it is very likely you will be ATOL protected (Air Travel Organiser’s Licence) and the cost of your holiday will be refunded. Check your certificate for the individual process.  It usually involves filling out a form or calling your tour operator. Check out further information on claims on the ATOL website

This will cover everything that was included in your package, however if you have any added extras like airport parking, transfers or car hire purchased out with the package deal, you will need to reach out to your travel insurance provider. 

“I booked a flight-only deal on a credit card which was over £100.” 

If you have booked your flight with a credit card and it was of a value over £100, speak to your credit card provider as you may be able to make a claim under Section 75 of the Consumer Credit Act 1974. This makes your credit card provider equally liable for your loss along with the bankrupt flight provider. It’s also worth checking whether your travel insurance policy includes scheduled airline failure insurance (SAFI) cover. 

“I booked a flight-only deal on a debit card.” 

Claiming a refund for a debit card booking is a bit trickier than if you used your credit card. if your current account had slipped into its overdraft when you paid for your flight, then it may be deemed to have been ‘bought on credit’ and covered by Section 75 of the Consumer Credit Act 1974 – that is, as long as your purchase was, in the same way, more than £100 – and less than £30,000. 

If you were in the black when you booked, you could get the money back for your flight using ‘chargeback’. This is a system used by Visa, Maestro, Mastercard and American Express (yes, on debit as well as credit cards) – just as long as you have proof of purchase.