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News The collapse of Flybe: Here’s what you need to know

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The collapse of Flybe: Here’s what you need to know

Last updated 9:16AM GMT on March 6th, 2020. Affected travellers should visit CAA and for the latest information.

Flybe has entered administration. Here’s what you need to know.

  • What is the current situation with Flybe?
  • What you need to know if you booked a flight with Flybe
  • What about refunds, repatriation and alternative travel options?

What is the current situation with Flybe?

On Thursday 5th March it was confirmed that Flybe had entered administration. All Flybe flights have been cancelled.

If you are due to depart from a UK airport with Flybe, please do not travel to the airport as you will not be able to travel. 

A number of UK train companies are offering free travel to Flybe customers unable to travel over the next week. Just show details of your flight, such as your confirmation email or boarding pass to station staff who will help you get to your destination.

What to do if you have booked with Flybe

What you need to know if you booked a flight with Flybe

First of all, take a look at the advice on the Civil Aviation Authority website. You can also check their Twitter feed for the latest information.

Flybe also operated flights with franchise partners. Both Blue Islands and Eastern Airways say their services will continue as normal and passengers should check-in for their flights as usual.

Blue Islands are also offering additional Exeter-Birmingham services on Friday 6th March to help passengers with an existing Flybe booking confirmation. These passengers will be flown free of charge, on a first come, first served basis. See more details here.

Will I get a refund?

Flybe has now gone into administration which means travellers will not receive refunds from the airline itself. If you paid with a debit or credit card, contact the card provider to see if a charge-back is possible. This is when a bank or credit card company reverses a charge that’s been made.
If you have travel insurance your policy may include cover for scheduled airline failure (SAFI). Get in touch with your insurance company to find out more.

What about ATOL protection?

If you have booked with a travel firm that has an Air Travel Organiser’s Licence (ATOL), contact them. If you received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements, meaning they will find you alternative flights or provide a full refund.
However, the CAA warn that very few Flybe passengers are ATOL protected.

What about repatriation flights?

The government has not commissioned the CAA to organise any flights to bring British travellers abroad back to the UK (known as repatriation flights). This is because there are other options for returning home, such as alternative airlines as well as rail and coach services.

What about alternative travel options?

According to the Rail Delivery Group, train operators across Britain are providing free travel to customers and Flybe staff who are unable to travel over the next week. Some airlines are also offering special fares for affected travellers. EasyJet are offering a £65 “rescue fare” for affected Flybe customers while British Airways are offering those customers £50 one-way fares (plus taxes, fees and charges) to or from the following cities:
• Aberdeen
• Amsterdam
• Belfast City
• Dusseldorf
• Edinburgh
• Geneva
• Glasgow
• Inverness
• Jersey
• Leeds Bradford
• Manchester
• Milan
• Newcastle
• Nice
• Paris

What will happen to Flybe routes?

Scottish airline Loganair announced they would take over 16 UK Flybe routes, starting this month. The routes are:
Aberdeen-Belfast City: from 16 March (daily)
Aberdeen-Birmingham: from 16 March (up to three daily)
Aberdeen-Jersey: from 9 May (Saturday service)
Aberdeen-Manchester: from 16 May (4 daily)
Edinburgh-Cardi: from 23 March (daily)
Edinburgh-Exeter: from 23 May (daily except Wednesdays)
Edinburgh-Manchester: from 23 May (up to four daily)
Edinburgh-Newquay: from 20 June (two weekly)
Edinburgh-Southampton: from 15 June (up to four daily)
Glasgow-Exeter: from 30 March (daily)
Glasgow-Southampton: from 30 March (three daily)
Inverness-Belfast City: from 23 March (daily)
Inverness –Birmingham: from 16 March (four weekly)
Inverness-Jersey: from 30 May (Saturday service)
Newcastle-Exeter: from 6 July (daily)
Newcastle-Southampton: from 23 March (three daily)
Talks are continuing for a number of other routes.