Heathrow’s new Terminal 5 experienced considerable teething problems on its opening day – and passengers are now being informed that further flights could be subject to delays and cancellations.
British Airways (BA) has confirmed that some 20 per cent of flights in and out of the new base would not be operating today (March 28th) with problems still to be rectified.
Baggage handling security problems left many people unable to take hold luggage with them on their travels yesterday – and the airport has claimed that despite continuing delays and cancellations today, no passengers will now be boarding flights without their luggage.
It was announced that all of today’s cancellations will be for short-haul destinations. Passengers were advised to contact the airline on 0800 727800 or go to www.ba.com for updates.
The airline claimed that "teething problems have included car parking provision, delays in staff security screening and staff familiarisation with the terminal," and hopes to iron out the disruptions by the end of today.
BA claimed transferring its operations to the new terminal was a complex process, with more than 1,000 vehicles, 27 short-haul aircraft and 2,500 ground staff moved across between 11pm in the evening and 4am the following morning.