News Self-service check-ins can improve airport’s efficiency

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Self-service check-ins can improve airport’s efficiency

Increasing numbers of airports are planning to implement self-service check-ins to try and improve efficiency.

Increasing numbers of airports are planning to implement self-service check-ins to try and improve efficiency.

This is according to the Air Transport Users Council (AUC), which also said that self-service check-ins allow airports the opportunity to reduce costs.

AUC industry affairs manager James Fremantle said that, as long as it does not have a detrimental effect to passengers, there is "no problem" with self-service check-in desks.

"In fact, these sorts of changes are benefiting passengers because they are having to spend less time at the airport checking in, [making] the whole process easier for them," he explained.

Mr Fremantle went on to say that the only thing stopping airlines is that the technology is not quite there yet in terms of development, while it also comes with fairly high start-up costs.

A recent poll from SITA revealed that 80 percent of the major airport operators are intending to make self-service the primary check-in channel.

Over half (52 percent) said the introduction of electronic documents is the type of technology that will have the most notable impact at airports in the near future.

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