News Passengers to have say over UK airports

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Passengers to have say over UK airports

Passengers to have say over UK airports

Passengers are to be given the opportunity to give their views on the quality of air travel services in the UK.

The Civil Aviation Authority (CAA) will be surveying passengers at Heathrow, Gatwick, Stansted and Manchester airports about their experiences both on and off flights.

It will cover the full range of passengers, from economy to business classes on both long and short-haul flights.

Richard Jackson, group director of consumer protection at the CAA, explained that the organisation was keen to find out where responsibility for dissatisfaction may lie.

He said: "We are keen to ensure that all key stages of the air passenger experience are covered in the survey including those stages that are the responsibility of the airline [and] those where responsibility lies with the airport operator.

"The results of a survey of hundreds of passengers travelling through the UK’s largest airports will help ensure that the CAA can identify those stages of the journey that are working well and those where passengers stand to benefit most from improvement."

It is possible that the fiascos that dogged the newly opened Terminal 5 at Heathrow earlier this year could feature in the survey, with those travelers affected still likely to feel sore about the incidents.

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