News New CAA duties will benefit airport passengers

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New CAA duties will benefit airport passengers

New CAA duties will benefit airport passengers

New measures aimed at improving the air passenger experience at UK airports will put the needs of passengers first, transport secretary Geoff Hoon has said.

Under new government plans, aviation regulator the Civil Aviation Authority (CAA) will have a priority focus to promote passenger interests.

Passengers will also benefit from independent watchdog Passenger Focus, which currently represents bus and rail users.

The CAA will also be responsible for ensuring that UK airports meet their environmental targets.

Mr Hoon said that he wants to "put passengers at the heart" of how airports in the UK are operated.

"Passengers have told us that although they are broadly happy with their experience of airports, they want things like more seating areas, more toilets, better flight information and more baggage carousels open at busy times," he said.

Mr Hoon added that these are "exactly the kind of issues" that the CAA will concentrate on thanks to its new responsibilities.

The Department for Transport announced in January that it intended to set a new target for decreasing aviation emissions in the UK below 2005 levels by 2050.

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