Malaysia Airlines has claimed that implementation of its latest travel technology solutions is progressing on schedule, giving the carrier a better chance of boosting its passenger experience and making it a regional leader.
Its Passenger Services System (PSS) was launched in September 2006 and uses passenger management solutions from aviation IT specialists SITAs Horizon to achieve cost saving and enhance revenues, with the airline happy to announce that implementation was going to plan.
The airline already offers ambitious services between Malaysia and both European and north American locations, flying from London to as many as 16 cities in the island nation – with increasing passenger numbers requiring top-end passenger managements services.
SITAs regional vice president for south Asia and India, Mr Elyes M’Rad, said: "In a very short period of time, Malaysia Airlines has become one of the best airlines in the world when it comes to offering passengers the full range of self-service capability which SITA can deliver through the deployment of state-of-the-art technology. Online booking is now proving to be hugely popular with Malaysia Airlines passengers. They can review their bookings online and modify if necessary. In addition, they can also choose their own seat in advance."
He added that consumers were gaining better services as the airline engaged further with self-service internet-based practises, allowing for a more stress-free airport experience.