Plans aimed at improving passenger experience at Britain’s airports have been published by the Department for Transport (DfT).
The range of measures, which were unveiled by transport secretary Philip Hammond yesterday (July 21st), will give passengers more say in how airports are run, while they will also help to encourage greater competition between airports.
A further aim of the proposals is to encourage investment in the country’s airports – not for their expansion, but to make them more user-friendly.
Under the plans, the Civil Aviation Authority (CAA) will be responsible for promoting the interests of passengers, while the public corporation will also be key in driving passenger-focussed investment.
Mr Hammond said now is the time to "put passengers at the heart of how our airports are run".
"We have already announced that we do not support the building of new runways at Heathrow, Gatwick or Stansted," he commented.
"We want to make those airports better, not bigger and that is exactly what these measures will do."
Cheap flights carrier easyJet has criticised the proposals, arguing that they "place too much reliance on the CAA getting it right".