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We’re here for you

A message of hope from our CEO

 Bryan Dove, CEO Skyscanner

In this time of crisis, we know that travel is impossible for many of you. We are in the middle of a planet-defining moment. COVID-19 has, in a short space of time, changed our lives. I expect the coming weeks will be even tougher but I believe there is a case for hope and optimism about what’s on the other side. We’re seeing an unprecedented level of support from individuals and companies that gives me tremendous hope that the humans on this planet will be there to support, love and pull each other through this. We are here for you, fellow travellers. We will explore the world again. And when we do, we will treasure the memories and shared experiences it creates more than ever. Until then, we’ll do everything we can to bring you the information that matters.

Bryan Dove, CEO Skyscanner

Coronavirus updates

Information is changing every day which can make it hard to keep up with the facts that are most relevant to you. We’re continually keeping this page up-to-date regarding the current outbreak of coronavirus disease, also known as COVID-19. So whether you need it now, or in the near future, it could be worth a bookmark.

We strongly recommend reading the advice from your local authorities and governments, such as the Foreign & Commonwealth Office (FCO), as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information.

Travel bans and restrictions

Government advice

As well as information about the disease itself, the WHO, the FCO and UK government response are offering practical guidance for people overseas following the outbreak of COVID-19. At present the FCO advises British nationals against all but essential international travel, as countries across the globe continue to restrict travel indefinitely and without notice. If you live in the UK and are currently travelling abroad, you are strongly advised to return now.

Travel bans and restrictions by country

  • France : Since 17 March, France has been subject to a strict curfew for at least two weeks. Strong and possibly increasing restrictions in international travel as well as massive restrictions on freedom of movement within France can therefore make your return journey from overseas regions considerably more difficult.
  • Greece : A general curfew has applied since 23 March. Flight connections can also be canceled at short notice.
  • Italy : An emergency has also declared in Italy, a country badly affected by the virus. Due to the lower demand, many flights are currently being cancelled.
  • Spain : In Spain the emergency currently applies until 11 April. Since 23 March, all foreigners have been barred from entering Spain for 30 days. Citizens of the EU and the associated member states of the Schengen area, who are returning to their home country, are an exception.
  • Poland : Since 15 March, entry to Poland is only possible for foreigners in exceptional cases.
  • Egypt : Due to the spread of COVID-19, Egypt has announced that it will close all airports in the country as of 19 March. Empty planes for passenger pick-up may still land until the end of March.
  • Bulgaria : On 13 March, the Bulgarian government declared a national emergency due to the rapid spread of the Covid-19 virus and took measures to contain it. As of 18 March, entry to Bulgaria will be prohibited for people from particularly affected countries such as Italy, Spain, France, Switzerland and Germany.
  • United Arab Emirates : The United Arab Emirates (UAE) closed international passenger flights between 24 March and 7 April, 2020 inclusive. There are currently no regular flights to or from the UAE. This also applies to transit traffic.
  • USA : The US has banned the entry of anyone who has visited Europe, including the UK and Ireland, in the last 14 days.

As of 23 March 2020 countries including Singapore, Hong Kong have announced tourist bans, while both New Zealand and Australia have banned foreign nationals from entering.

Latest airline information

A number of countries have imposed travel restrictions. Many airlines are suspending flights and many airports are closing, preventing flights from leaving. Check the FCO website for daily updates on specific destinations.

To find out about specific airline route information, as well as current cancellation, rebooking or refund policies, you can find all the latest news and travel updates on their websites or check with the International Air Travel Association.

  • Ryanair: 90% of flights are grounded until 16 April. If your flight gets cancelled you will be notified by email and SMS, and given the option to request a refund, rebook or re-route your journey. Flight change fees are waived for bookings until 30 April.
  • easyJet: All easyJet flights have been grounded until further notice. If you have an existing booking, you will be contacted by the airline to discuss your options.
  • Jet2: All flights and holidays are suspended until 17 June 2020. If you have a booking on a flight that’s been cancelled, you can rebook online for a future date free of charge. Affected customers will be contacted by the customer services team to discuss their options.
  • Wizz Air: Wizz Air is cancelling flight routes in alignment with imposed government restrictions. If your booking is affected you can rebook a comparable route (subject to availability and local lockdowns); receive a refund in flight credit, plus 20% of the original fare paid; opt for a full cash refund, which will take longer to process due to high demand.
  • Emirates: All flights are suspended from 25 March 2020 as per the UAE government’s travel ban. If you had a ticket issued on or before 31 March 2020 you can complete a Travel Voucher request form to re-book your flight later.
  • Norwegian: Norwegian Airlines is operating a limited flight schedule until further notice. If your flight is cancelled you will receive confirmation via SMS and email. You can request a refund of your unused ticket, or opt for flight credit and get an extra 20% towards a future trip. 
  • TUI: TUI won’t be offering holidays departing before 16 April 2020. If your booking is affected, the company will contact you to give you the option of a cash refund or the choice of an alternative holiday of the same cash value.
  • KLM: If you have a booking that you’d like to change, you can do so online until 30 September 2020 free of charge, even if your original travel date has passed. You can also use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines or Virgin Atlantic.
  • Virgin Atlantic: Virgin Atlantic is operating a limited schedule. If your flight is cancelled you can rebook, reroute or opt for an open ticket for future travel.
  • Vueling Airlines: You’ll receive an email from the airline if your flight is cancelled, as well as a URL to a form where you’ll be able to reschedule your flight for free or request a refund.
  • British Airways: You can change the destination, date of travel, or both, without being charged a change fee, on all bookings made from 3 March to 31 May 2020. You can opt for a voucher for any existing bookings departing up to 31 May 2020. If your flight is cancelled you will be able to rebook or request a refund.
  • Finnair: Bookings made up to 30 April 2020 can be rescheduled free of charge for travel until 30 November 2020. If your flight is cancelled you can postpone it or request a refund (refunds take around a month to process).

FAQs

While this is a fast-developing situation, here are four travel need-to-knows:

How can I stay safe when travelling?

There are a lot of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more.

What should I do if I am still abroad?

The Foreign & Commonwealth Office (FCO) advises all British travellers usually based in the UK to return home now. If you’re still abroad, start by contacting your airline straight away. With further closure of air routes and land borders expected, it’s important to act quickly. Please visit the FCO website to check the latest advice from wherever you are in the world.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.

My flight has been cancelled. How do I get a refund?

Call the airline or online travel agent. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well.

Will my travel insurance cover cancellations?

It all depends on your policy. Check their website or give them a call to find out more.

For more answers to commonly asked questions, click here.

This page was last updated on 7 April 2020. To our knowledge, the information on this page was correct at the time of publication. However, given the nature of the COVID-19 crisis, information will vary by location and change at short notice and over time. We will do our best to keep this page up-to-date, however this cannot be guaranteed.

This page has been created for general guidance only and has not been designed for you or any specific circumstances relevant to you. It is highly recommended that you check your government’s latest travel advice before travelling or making any decisions to travel.