News Blackpool Airport best for passenger experience, survey reveals

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Blackpool Airport best for passenger experience, survey reveals

Blackpool International Airport has come top of a survey of 30 UK airports analysing passengers' airport experience

Blackpool International Airport has come top of a survey of 30 UK airports analysing passengers’ airport experience, it has been revealed.

The airport, which serves the Lancashire and Lake District region, achieved a customer service score of 80 percent after it achieved top ratings for check-in procedures, time spent passing through security and the distance between check-in and boarding.

April’s edition of Which? Holiday will publish the results of the survey, which will include a recommendation for travellers to consider using smaller airports when planning their break.

Susan Kendrick, Blackpool International’s customer relations and communications manager, said she was "delighted" to find out the results of the survey.

"By the nature of our business we are extremely customer-focused, spending a lot of time on training and mentoring to ensure our staff provide passengers with the best start to their holidays and this is welcome recognition for their hard work and commitment," she said.

A total of 9,000 people took part in the online survey, with participants being asked to rate their satisfaction of a number of UK airports.

Blackpool International Airport announced the first phase of major investment plans in February, which includes a £1 million project to upgrade its runway.

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