News AITO encourages passengers to be aware of ash compensation

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AITO encourages passengers to be aware of ash compensation

AITO encourages passengers to be aware of ash compensation

Passengers need to be aware of the different compensation packages offered by airlines in the wake of disruption caused by the volcanic ash cloud, the Association of Independent Tour Operators (AITO) has said.

Concern over a summer of travel difficulties intensified over the weekend as a new cloud of ash from Iceland’s Eyjafjallajokull volcano drifted over European airspace.

AITO spokeswoman Sue Ockwell said that families on a budget need to be especially careful as airlines are sometimes less likely to offer compensation than tour operators.

"If it’s a couple and you’ve both got credit cards then it’s not the end of the world but if there is a family of you and budgets are fairly tight then the last thing you need is to be stuck for an extra five or six days and have to incur the costs," she explained.

Ms Ockwell went on to say that it can be "frightening" how quickly costs add up.

Last week, the Civil Aviation Authority warned passengers to be aware of scam emails asking passengers affected by the disruption for personal details including passport information in return for money.

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