News Airports urged to be fairer with baggage charges

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Airports urged to be fairer with baggage charges

TSI is calling on airports across the UK to be more open with passengers about baggage charges.

The Trading Standards Institute (TSI) is calling on airports across the UK to be more open with passengers about baggage charges. Research by the organisation revealed that some travellers could be at risk of being overcharged by luggage weighed on faulty scales or by inaccurate check-in staff.

Its report is likely to be a wake-up call for airports and see them work towards improving their baggage charging system for customers.

Passengers look set to benefit from the report, which claimed that many had been caused "distress and inconvenience" by having to pay a penalty for having heavy luggage.

Frances Tuke, spokeswoman for Association of British Travel Agents (ABTA), told the BBC: "Transparent pricing is very important to ABTA, its members and the credibility of the industry.

"Non-optional extras have to be included in headline prices, but where other costs might be incurred, such as baggage charges, companies must do their utmost not to mislead."

Chairman of the Councillor Geoffrey Theobald added that customers could help to ensure that their bags are being weighed correctly at check-in by ensuring the scales read zero before the luggage is loaded.

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