American Express has encouraged airports to focus on passenger needs as people will continue to travel despite feeling the effects of the recession.
Speaking at the Passenger Terminal Expo, Avinash Lalwani, American Express’s director of global financial services, said between 80 and 90 percent of airline passengers still plan on travelling in spite of the economic downturn.
"You don’t want to alienate these passengers because these passengers are changing their behaviour now due the economic crisis and when the economy rebounds, if you alienate them right now, you will lose them," he said.
A recent survey conducted by the Civil Aviation Authority revealed that 80 percent of airline passengers would recommend the airport they used to a friend, while six percent said they would not.
The survey also revealed that passengers travelling on cheap flights carriers were less likely than those travelling on charter flights to experience delays.
London’s ExCel centre hosted the Passenger Terminal Expo 2009 between March 24th and 26th.