Travel. It's one of life's simple pleasures. But, ooof, planning it can feel
like hard work. For the last 18 years we've been on a mission to empower every
traveller with innovative tools, insights and experiences that help people get
to where they're going, so they can spend more time out exploring the world,
and less time anxiously bouncing around 25 browser tabs and endless
spreadsheets. Our traveller-first approach drives everything we do and it's
never been more important than it is today.
When we launched as a flight comparison site back in 2003, we changed the game
by helping travellers feel smart, like they were in on a secret, that promise
hasn't changed. And today, while we're a world leader in travel, with millions
of people using our products every single day we know there's so much more we
can be doing.
Being part of Skyscanner means joining a team hell bent on building the
world's most innovative, and helpful travel experiences possible. We're hugely
ambitious and believe we have the chance to genuinely challenge and disrupt
We are currently seeking an experienced Senior Consumer Researcher to join our growing Consumer & User Research team here at Skyscanner.
Our team’s mission is to enable all teams at Skyscanner to better understand travellers in order to shape products, marketing and services travellers love. You will work within a friendly, collaborative and dynamic environment where you will have a chance to develop your skills on a variety of projects with the support and guidance of senior leadership. You will work alongside senior stakeholders in the business to scope and deliver robust strategic and tactical insight that informs meaningful improvement to our strategies, marketing and brand messaging. It’s a fantastic time to join a growing and ambitious team and help shape the future of travel which has reopened with a bang!
Skyscanner is on this planet to help travellers discover the world for generations to come. It’s already a world-changing service and we’re seeking talented and thoughtful professionals to define and execute against this grand vision.
Effectively scope and prioritise ambiguous research questions across Brand, Strategy and Marketing, including proposing new research to meet business goals
Autonomously plan and execute research projects end-to-end such as ad testing, brand positioning research, and tracking (with a heavier weight on quantitative methods) using self-serve research platforms
Deliver compelling strategic narratives weaving together consumer research, analytics, and market insight to drive better marketing, brand and strategy decisions
Collaborate across disciplines (such as Brand, Product Marketing, Comms, Strategy…) to define the highest priority problem spaces and influence action based on research insights to delivers business impact
Champion the voice of the traveller, obsessing over the relevant metrics, making hard trade-offs, removing blockers, scaling up successes and learning from failures
Partner with User Research, Market Research and Analytics colleagues to connect the dots in our traveller understanding and performance measurement
You have extensive experience conducting research in a hands-on manner (e.g. survey writing, data analysis, moderation, etc.), including using self-serve research tools like Qualtrics, Alchemer, SurveyMonkey, or similar.
You are able to execute a range of methods autonomously and even coach others.
You are highly proficient at translating findings to actionable insights and business opportunities with a track record of fuelling business growth with your insights.
You are a team player with solid presentation skills and ability to communicate findings to a large number of stakeholders in a persuasive and engaging way.
You have a growth mindset, solution-orientation and strong business sense.
You relish agency and working in a fast-paced environment.
You are data-driven and strategic, always connecting the what and the why.
Bonus points for:
Breadth of research method expertise, especially within quantitative methods
Knowledge of self-serve survey platforms like Qualtrics, statistics software like Q, R, SPSS and/or data analytics tools like Tableau
Experience working within a research agency
Experience in e-commerce / travel / tech
What You Can Expect
A supportive, trusting and open working environment - we’re in this together.
A place where your research will be valued and utilised to improve our user experience – being traveller-centric is part of our DNA and there is a real thirst for user insight internally.
An environment of continuous improvement where we optimise for impact and velocity – we love new perspectives and challenges and we’re constantly experimenting and optimising solutions.
The opportunity to work alongside and learn from other talented User Researchers, collectively shape Skyscanner’s rapidly growing User Research function, and grow your career.
You'll join a brilliantly diverse group from all corners of the world. After
all, travel is about finding new perspectives and experiencing new people and
cultures - and Skyscanner is strongest when our teams are both inclusive and
diverse. We recognise and challenge everyday biases, remove obstacles to
inclusion and ensure all our people can thrive and be themselves.