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Systems Engineer 2

Engineering

Edinburgh

Travel. It’s one of life’s simple pleasures. But, ooof, planning it can feel like hard work. For the last 18 years we’ve been on a mission to empower every traveller with innovative tools, insights and experiences that help people get to where they’re going, so they can spend more time out exploring the world, and less time anxiously bouncing around 25 browser tabs and endless spreadsheets. Our traveller-first approach drives everything we do and it’s never been more important than it is today.

When we launched as a flight comparison site back in 2003, we changed the game by helping travellers feel smart, like they were in on a secret, that promise hasn’t changed. And today, while we’re a world leader in travel, with millions of people using our products every single day we know there’s so much more we can be doing.

Being part of Skyscanner means joining a team hell bent on building the world’s most innovative, and helpful travel experiences possible. We’re hugely ambitious and believe we have the chance to genuinely challenge and disrupt the industry.

Proactive. Passionate. Proficient.

Working at Skyscanner just feels… different.  It’s the way we love to collaborate, yet take personal ownership of our work.  We’re excited about improving the world of travel and working here isn’t quite like anywhere else.  

System administration and application support. Troubleshooting and diagnosis. Automation and scripting. Excellent customer service: You’ll need to have done them all to join us. We need someone who can help create and maintain our digital workplace by drawing on your skills and experience. You should be capable of designing and operating systems and services, including open-source, internally built and commercial third-party solutions. A passion for learning new technologies will take you far in this role and great communication and customer service skills will be essential.

We use Zoom to communicate, we support others to use this. We look after printers, a modern visitor management solution and the company mobile devices and do many more exciting things.

As a Systems Engineer 2, you’ll be helping your colleagues to achieve their goals, by enabling them with communication tools, applications and devices. You'll maintain systems and services that make up our hybrid digital workspace and make suggestions for improvements. You'll support all office staff directly or via technical escalation where required and look into the root causes. You’ll participate in various support rotas, whilst giving you the opportunity to work on your projects and goals outside of support as well. At all times you will ensure that jobs are logged correctly within the appropriate ticketing system.

Of course, you’ll also be looking for opportunities to automate repetitive tasks and improve our services. Though you’ll be accountable for your projects and trusted to deliver, you’ll also form part of a broader team that takes collective responsibility for making success happen.

For more details on Engineering at Skyscanner, check our Engineering Blog and follow Skyscanner Engineering on Twitter.

 

You’ll join a brilliantly diverse group from all corners of the world. After all, travel is about finding new perspectives and experiencing new people and cultures – and Skyscanner is strongest when our teams are both inclusive and diverse. We recognise and challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.