艾克斯奧倫斯飯店
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飯店快訊
最早入住時間： | 15:00 |
|---|---|
最晚退房時間： | 12:00 |
寵物 | 寵物禁止入住 |
設施與服務
Wi-Fi
停車
空調
游泳池
健身中心
24 小時接待中心
更多艾克斯奧倫斯飯店相關資訊
艾克斯奧倫斯飯店
The Exe Auriense is located 7 km from the Galician city of Ourense. It has a seasonal outdoor pool, a gym, private parking and a garden, and offers free Wi-Fi throughout.
評價來源：
團體旅客
留言日期：2026年7月23日
入住日期：2026年7月
Pleasant surprise
We took an organized tour through Ourense and stayed 6 nights at this hotel. Good value for money. Located 7 km from the center of Ourense, but at the hotel entrance there is a bus stop that takes you to the center in 20 minutes; they have the schedules at the front desk.
The hotel is surrounded by gardens and in the back it has a beautiful pool; it also has a small children's pool, lounge chairs, and a lifeguard, which you can enjoy until 8:00 PM.
On the first floor, there is a gym open until 10:00 PM.
The rooms are adequate, the furniture is a bit old. The bed is super comfortable and it has air conditioning. We did miss having a kettle in the room.
The buffet-style breakfast had a good variety and dinner was served in a dining room just for the group. It was a set menu, you couldn't choose, but the portions were generous and besides a different first and second course each day, they gave us a mixed salad in the center of the table to share. They offered a different dessert each day and you could always swap it for fruit or yogurt.
The staff is very friendly and professional.
The hotel is surrounded by gardens and in the back it has a beautiful pool; it also has a small children's pool, lounge chairs, and a lifeguard, which you can enjoy until 8:00 PM.
On the first floor, there is a gym open until 10:00 PM.
The rooms are adequate, the furniture is a bit old. The bed is super comfortable and it has air conditioning. We did miss having a kettle in the room.
The buffet-style breakfast had a good variety and dinner was served in a dining room just for the group. It was a set menu, you couldn't choose, but the portions were generous and besides a different first and second course each day, they gave us a mixed salad in the center of the table to share. They offered a different dessert each day and you could always swap it for fruit or yogurt.
The staff is very friendly and professional.
情侶
留言日期：2026年8月6日
入住日期：2026年8月
It needs a renovation
A disgrace: hair on the tiles, dirty furniture and walls, and towels with holes. It does not deserve to have a 4-star rating
家庭旅客
留言日期：2026年8月16日
入住日期：2026年8月
Awful heat, we've been ripped off. The hotel knew the air wasn't working.
Negative review
Our experience at the 4-star Hotel Exe Ourense was quite disappointing. We stayed on August 8 and the air conditioning in the room was not working.
The room was on the top floor, completely glazed, and in the heat it was in August it became practically an oven. We warned of the problem, but we were not given any real solution. All they did was provide us with two fans, something totally insufficient given the room conditions.
We felt deceived by the receptionists, who already knew in advance that the air was not working.
The fatal service, they haven't had a bonus detail with us.
Our experience at the 4-star Hotel Exe Ourense was quite disappointing. We stayed on August 8 and the air conditioning in the room was not working.
The room was on the top floor, completely glazed, and in the heat it was in August it became practically an oven. We warned of the problem, but we were not given any real solution. All they did was provide us with two fans, something totally insufficient given the room conditions.
We felt deceived by the receptionists, who already knew in advance that the air was not working.
The fatal service, they haven't had a bonus detail with us.
情侶
留言日期：2026年6月19日
入住日期：2026年6月
I hope Exe Auriense takes this comment with the importance it deserves.
I sincerely hope that Exe Auriense and Booking.com take this comment with the importance it deserves, because this is no longer just about a hotel room. It is about trust, transparency, and the basic expectations that any traveler has when making a reservation.
When a guest filters their search for "air conditioning," especially during the European summer, there is a completely reasonable expectation that the room will have a functional air conditioning system precisely when it is most needed: during the night, while sleeping.
If the system only works during limited hours or is intentionally turned off at night, that is not a minor detail. It is an essential condition that should be clearly communicated before the customer confirms the reservation and makes the payment.
After losing 152 euros the same day because another accommodation advertised air conditioning and did not actually have it, I drove to Exe Auriense hoping to finally rest after a long journey. However, once checked in and with my luggage unpacked, I discovered that the air conditioning turns off at night.
What should have been the end of an exhausting day turned into another experience of frustration, disappointment, and uncertainty.
The financial loss is upsetting, but there is a much greater loss that no hotel or platform can ever reimburse: the travel experience.
A trip is planned over weeks or months. Flights, car rentals, work meetings, family vacations, and days off are coordinated, which are often limited and irreplaceable.
After hours of driving and arriving tired at an unknown destination, the last thing one expects is to discover that one of the main reasons for choosing that accommodation simply will not be available when it is most needed.
No refund can return the lost afternoon, the time spent looking for alternatives, the discomfort of arguing at the front desk, the stress of reorganizing an itinerary, or a night without being able to rest.
Hotels have the right to establish their own operational policies, but travelers also have the right to know them before deciding where to stay.
And Booking.com is no longer just a listing page. It is a global platform that millions of people trust to book accommodations in foreign countries, often without speaking the language or knowing the local customs. That position implies a responsibility: to ensure that the essential services advertised are truthful and that any significant limitations are communicated visibly before the customer pays.
Consumer protection begins with transparency. Credibility begins with responsibility.
My wish is that neither Exe Auriense nor Booking.com interpret this comment as a complaint from a dissatisfied guest, but rather as an opportunity to improve the experience for all those travelers who simply expect that when they book a room with air conditioning, they can sleep comfortably with air conditioning.
Because traveling should leave us with memories of the destination, its people, and its culture, and not memories of hidden limitations, unnecessary stress, and uncomfortable nights that could have been avoided with clear and honest information from the beginning.
When a guest filters their search for "air conditioning," especially during the European summer, there is a completely reasonable expectation that the room will have a functional air conditioning system precisely when it is most needed: during the night, while sleeping.
If the system only works during limited hours or is intentionally turned off at night, that is not a minor detail. It is an essential condition that should be clearly communicated before the customer confirms the reservation and makes the payment.
After losing 152 euros the same day because another accommodation advertised air conditioning and did not actually have it, I drove to Exe Auriense hoping to finally rest after a long journey. However, once checked in and with my luggage unpacked, I discovered that the air conditioning turns off at night.
What should have been the end of an exhausting day turned into another experience of frustration, disappointment, and uncertainty.
The financial loss is upsetting, but there is a much greater loss that no hotel or platform can ever reimburse: the travel experience.
A trip is planned over weeks or months. Flights, car rentals, work meetings, family vacations, and days off are coordinated, which are often limited and irreplaceable.
After hours of driving and arriving tired at an unknown destination, the last thing one expects is to discover that one of the main reasons for choosing that accommodation simply will not be available when it is most needed.
No refund can return the lost afternoon, the time spent looking for alternatives, the discomfort of arguing at the front desk, the stress of reorganizing an itinerary, or a night without being able to rest.
Hotels have the right to establish their own operational policies, but travelers also have the right to know them before deciding where to stay.
And Booking.com is no longer just a listing page. It is a global platform that millions of people trust to book accommodations in foreign countries, often without speaking the language or knowing the local customs. That position implies a responsibility: to ensure that the essential services advertised are truthful and that any significant limitations are communicated visibly before the customer pays.
Consumer protection begins with transparency. Credibility begins with responsibility.
My wish is that neither Exe Auriense nor Booking.com interpret this comment as a complaint from a dissatisfied guest, but rather as an opportunity to improve the experience for all those travelers who simply expect that when they book a room with air conditioning, they can sleep comfortably with air conditioning.
Because traveling should leave us with memories of the destination, its people, and its culture, and not memories of hidden limitations, unnecessary stress, and uncomfortable nights that could have been avoided with clear and honest information from the beginning.
商務旅客
留言日期：2026年5月19日
入住日期：2026年5月
Terrible
It's 2:44 AM on a Tuesday, the music in the nightclub is booming because there is a graduation.
I call the front desk and I must understand that there is a graduation.
I will not return, I have a night for tomorrow and I will cancel it.
I call the front desk and I must understand that there is a graduation.
I will not return, I have a night for tomorrow and I will cancel it.
位置
32915 西班牙欧伦塞Alto O Cumial, 12|距離市中心 5.42 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
12:00
實用資訊
寵物禁止入住
請注意，根據2025年2月1日生效的第933/2021號皇家法令，西班牙的飯店在辦理入住時可能會要求提供部分個人訊息，包括但不限於14歲及以上顧客的身分證件、地址、電子郵件和電話號碼，以及證明與14歲以下未成年人的關係。
請聯絡飯店，詢問有關新增額外床位的問題。