Spinnaker Quays
+ 45
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 09:30 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Parking
Air conditioning
Pool
Non-smoking
Lift
Outdoor pool
More about Spinnaker Quays
Spinnaker Quays
Directly opposite Mooloolaba Beach, Spinnaker Quays offers spacious apartments and a heated pool with spa pool. Each apartment has a large balcony off the main living area or a private roof terrace.
Reviews from 
Group traveller
Comment: 15 Jan 2025
Spinnaker was absolutely fantastic close to amenities. Great location, very friendly staff, easy check-in .
Highly recommend I will definitely be visiting again.
Highly recommend I will definitely be visiting again.
Family traveller
Comment: 4 Feb 2025
Stayed in: Jan 2025
Disappointing Stay – Poor Service, Rude Management, and Unclear Policies
We recently stayed in the Pleystowe penthouse, part of Spinnaker Quays, booking it for our family of eight. The unit, which sleeps nine, included an adjoining private rooftop space that we were excited to use for a relaxing holiday. Unfortunately, the experience was far from enjoyable.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
Family traveller
Comment: 1 Apr 2025
Booked a room but there was none available.
We were charged the full amount.
We were charged the full amount.
Family traveller
Comment: 16 Oct 2024
Stayed in: Sep 2024
Perfect location
We absolutely loved our 2 night stay. The staff were very friendly. It is right on the river with the most beautiful views and gorgeous sunsets. Right across the road is easy access to the beach. The wharf is only a few minutes walk away with plenty of restaurants and cafes. The apartment was very comfortable and spacious. We would definitely love to come and stay again and highly recommend because of the perfect location.
Couple
Comment: 8 Mar 2024
Stayed in: Feb 2024
Spacious comfortable, well located
We loved the peaceful outlook to the river . Very well located , close to The Wharf and beach ( not flagged)
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
Excellent location
101- 105 Parkyn Parade, Mooloolaba, 4557, Australia|0.93 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
09:30
Good to know
Children are welcome at this hotel
All ages
ل.ل. 1,902,131 (AUD30) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Please inform Spinnaker Quays in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. This property will not accommodate hen, stag or similar parties. A damage deposit of AUD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that this property does not accept school graduate guests. The property apologises for any inconvenience caused.
This hotel accepts the following payment methods:
Spinnaker Quays: FAQs
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