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Scam advice

Unfortunately, we’ve seen a few travellers fall victim to a scam purporting to be Skyscanner recently and wanted to remind travellers what to look out for. To be super clear: Skyscanner is an online travel search site, so we don’t take bookings over the phone or on instant messaging platforms and we’d never call anyone to complete their booking and request payment from them.

We’d hate for these scammers to put anyone out of pocket and we appreciate it’s not always easy to identify a spam email or phone call.

Here are some tips from our Security team :

  • Check the sender name and address. While the email may look like it’s from Skyscanner, whether in style or content, be sure to check the sender email address. While the sender name might be ‘Skyscanner’, hovering the mouse over that name will reveal the sender’s full email address. Check the email address carefully for misspellings of Skyscanner and note that we’d never send emails from a Hotmail or Gmail address. Email addresses we’re currently seeing being used for scam purposes include, but are not limited to: Arjun@skysccanner.co.uk (note the extra c in skyscanner.net), traveldesk0011@gmail.com, support@Skyscanner.com.uk, james.beacham@skyscannerltd.net,Yash@skysccaner.co.uk, sophia@skyscannerltd.net, sophia.khan@skyscannertld.net, and support@skyscanner-flights.co.uk. So far we’ve seen the following aliases: Yash, Sophie Khan, James Beacham, Tony Williams, Surinder Singh, Arjun, Michael Ramsey, James Newman and Kamran Mohmmadi.
  • Don’t call unsolicited numbers: Skyscanner is an online travel search site, so we don’t take bookings over the phone
  • Be vigilant. Don’t be duped by logos or copy that sounds like Skyscanner: it’s pretty easy to copy paste these things and insert it into an email to appear the real deal. Do not make a payment by bank transfer to anyone claiming to be Skyscanner.
  • Never reveal passwords, personal information or bank details over email, phone or instant message. Similarly, be wary of clicking links and if you believe something to be a scam email and don’t open any attachments
  • More generally when paying for things online, credit cards give consumers greater protection should something go wrong under the UK’s Consumer Credit Act 

If you’re ever in doubt an email, phone call or message is genuinely from us, just get in touch securely through our help pages. Additionally, impartial review site Which have some great further tips on how to spot scam emails more generally here and Action Fraud has a helpful article on flight ticket scams here.

If you’ve been victim of a scam pretending to be Skyscanner

We’re taking a number of actions to try and stop these fraudsters, including using legal, IP and trademark protections, contacting Action Fraud, cataloguing all incidents we’re made aware of and supporting victims as best we can. If you’ve been a victim of a scam pretending to be Skyscanner:

  • Get in touch with our team
  • Contact your bank to see if they can help with regards to a chargeback or to cancel the transfer as soon as possible. At this point, the bank should then do further due diligence on the fraudulent account on their side with the hope that they block this account from receiving any further payments
  • If you’re in the UK, you should also report fraudulent activity to Action Fraud