Norwegian (or Norwegian Air Shuttle) are Europe's third largest budget airline (after easyJet and Ryanair). They're the second largest airline in Scandinavia. They offer domestic flights across Scandinavia and Finland, cheap transatlantic flights, flights between London and other major business hubs, and flights to Europe's popular beach resorts. They currently fly to 132 destinations with a fleet of 106 airplanes, and their frequent-flyer programme is Norwegian Reward.Norwegian offer flights from six British airports: Belfast-International, Birmingham, Edinburgh, London-Gatwick, Newcastle, and Manchester. Although Norwegian fly from the UK to a range of interesting city break destinations in Europe, it's their cheap flights to the USA that they're most famous for.
Information correct as of March 2017
How to check in
You can check in online from 24 hours before departure. You can do this through Norwegian's website in the 'My Travels' section, by downloading their 'Travel Assistant' app and clicking the 'check-in' button, or by following the link they send you via text message. This text will be sent about two hours before departure, and you'll only get it if you gave Norwegian your mobile number when you booked. Airport check in is only available for people who need assistance, unaccompanied minors, and those travelling with musical instruments, pets, or sports equipment.
Seating is automatically assigned when you check in, but you can pay extra if you want to choose where you sit. This costs £7 to £16 per person on short-haul flights, or £25 per person for long-haul international flights. You can book an empty seat for a bit of extra space, or for your baby, but you'll need to do this while booking your ticket over the phone as it's not an option online. The standard seat pitch (distance between your seat and the one in front) is 31 to 32 inches in Economy, and 46 inches in Premium Economy.
Norwegian charge a £15 booking fee if you purchase your tickets over the phone or at their airport desk. Online booking is free. If you pay with credit (not debit) card, there's a 1.99% service charge. Connecting flights have a £7 per person per leg surcharge, or £15 per person if you're travelling through London Gatwick.
Service on board
Free Wi-Fi is available on the majority of Norwegian's flights in Europe, and on flights between the USA and the Caribbean. Hot, three course meals are served on international long haul flights, although passengers travelling on a LowFare ticket will need to pay for this service (you can pre-order your meal up to 72 hours before departure). There's a special menu for children, and Premium and PremiumFlex passengers get an alcoholic after dinner drink to accompany their tea or coffee. On shorter flights, you'll need to pay if you fancy something to eat. You can buy snacks and sandwiches from the on-board cafe.
Norwegian don't rank too well on punctuality, with just 56% of their flights from the UK in 2016 landing within 15 minutes of their scheduled arrival time. Their average delay for the year was 25 minutes.
Baggage Allowances and Fees
You can read all about Norwegian's cabin baggage rules in our guide to hand baggage sizes and weight restrictions. As for hold baggage, no bags are included on LowFare tickets. On LowFare+ you can check in one bag weighing 20kg, and with Flex, Premium and PremiumFlex you can check in two bags weighing 20kg each. Extra bags are cheaper if you book them in advance online, but if you pay at the airport you can expect it to cost £20 on domestic routes and £40 on international ones. Bags cost more if you're making a connection: £40 for domestic to domestic, £60 for domestic to international, and £80 for international to international. Checked bags should be no more than 250 x 79 x 112 cm in size, and weigh no more than 32kg.
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