Search

Depart

Travellers

Cabin Class

  • Pricecheck (new windows)

Privacy policy

Last updated: 7 September 2014

 

Privacy policy

This policy (together with our Terms of Service and Cookie Policy) sets out the basis on which any personally identifiable information and data (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. This policy applies to our websites, applications, tools, promotions, email communications, log-in accounts and any other services operated by us (the “Skyscanner Services”).

Skyscanner is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. As a visitor or user of the Skyscanner Services you have the right to know and understand our information privacy practices before providing us with any of your personal details.

By using the Skyscanner Services you are deemed to consent to our use of your Personal Data in accordance with this policy

 

What type of information do we collect?

We collect information provided by you, such as name, email address or password details, where you sign-up to receive or make use of any of our services;  for example where you create a registered account with us, enter a Skyscanner promotion or sign-up to receive ‘Price Alerts’, ‘Airmail’ or other communications. Where you make a booking through our ‘via Skyscanner’ functionality, you may be asked to provide additional information such as your address, passport number and credit card details.

We automatically collect certain information passively as a result of your use of the Skyscanner Services.  This information is linked to the device you use to access the Skyscanner Services and includes your IP address, operating system, browser type, referring URLs, page views, access times and your geographical location.

We also collect information provided to us when you connect to the Skyscanner Services from a third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner).

Use of information

We will use the information we hold about you in the following ways:

·         to verify your authorization to access certain features;

·         to enable you to access and use the services you select to receive;

·         to optimise the Skyscanner Services and personalise your visits by remembering location, language and currency configurations as well as previous searches;

·         for system administration purposes;

·         to analyse user behaviour and trends in order to improve and understand how people use our services;

·         to contact you:

-       where you have requested that we do so or to respond to communications you have sent us;

-       where it is necessary to notify you about changes or updates to our services;

-       to send booking confirmations and alerts, notifications or newsletters you have subscribed to, including to your mobile device;

-       where you have opted-in or as permitted by law, to send you marketing emails from a Skyscanner address regarding our services or those of our partners.  You can opt-out of receiving such emails by clicking the unsubscribe link contained at the bottom of them.  

 

As noted above, you may be asked to provide credit card or other payment information to us or the relevant booking partner when you are making a booking using our ‘via Skyscanner’ feature.  In such circumstances that information will be collected and used only for the purpose of processing your booking.  When using the Skyscanner Services on a mobile electronic device, you may also be prompted to provide your credit or debit card details by way of an auto-fill feature. Where you provide such details they will be stored only on the device you use to access the Skyscanner Services in question and will not be stored or processed by us in any way. Where you elect to make a booking with a third party provider, the credit or debit card details you provided will be used to auto-fill the relevant credit or debit card detail section on that third party provider's website in order to make the booking process easier.

Disclosure of your information

We will never sell your Personal Data to third parties, though we may on occasion share or provide your Personal Data to third parties in accordance with this policy or where we are required to do so by law. 

We may share your information with affiliate companies within the Skyscanner corporate group for use in accordance with this policy and the purposes set out above.  We may also share your information with select third parties to process your information on our behalf. For example, we may disclose your email address to trusted third party companies along with other data collected by us to help identify trends and to tailor the Skyscanner Services and any communications we send to you.

We require these third parties (some of which may be based outside of the EEA) to comply strictly with our instructions and we require that they do not use your Personal Data for their own business purposes, unless you have explicitly consented to the use of your Personal Data in this way. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, and only processed in compliance with applicable data protection/privacy legislation. We may also independently audit these service providers to ensure that they meet our standards.

Where we run a promotion in conjunction with a third party we may occasionally agree to share the email addresses of participants with the partner running the competition. Where this is the case, it will be clearly stated in the terms of the promotion and you will be asked whether you consent to the use of your data in that way at the point of entry. We have no responsibility for subsequent use or distribution of email addresses by our partners.

Where we direct you to websites of third party travel providers for you to make bookings, we may use your Personal Data to auto-fill selected details within the third party companies website in order to make the booking process easier and more efficient for you.

In addition, we may also disclose your Personal Data where necessary in order to enforce our Terms of Service or other agreements, or to a prospective buyer and the ultimate buyer in the event that Skyscanner itself (or part of our business) is sold.

We may also share anonymous aggregated usage information with others.

Data Storage

All Personal Data you provide to us is stored on our secure servers.  At present we have servers located in the UK, the Netherlands, Singapore, Hong Kong and China; the specific servers on which your data is stored will depend on the location from which you access the Skyscanner Services. Regardless of location, we ensure that adequate technical and organisational measures are in place to protect the security of your Personal Data. We limit access to your Personal Data to employees who we believe have a legitimate need to come into contact with that information in order to fulfil their role and provide products or services to you.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites or other Skyscanner Services; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies and tracking tools

We use cookies and tracking tools to collect aggregated usage and demographic information about our users over time.  For example, we use web beacons placed in the code of our website and we use Ad-X technology to help us analyse the use of the Skyscanner Services and to understand the effectiveness of our marketing activities. Ad-X technology generates anonymous information by using non-persistent device ID tracking such as IDFA as well as other non-personal tracking mechanisms. Ad-X processes this information on our behalf. If you wish to opt-out of Ad-X tracking or to find out more information about how the Ad-X process this information, you can do so through adxtracking.com.  You can find out more about how we use cookies by reading our Cookies Policy.

Third party websites

The Skyscanner Services contain links to third party websites. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using the Skyscanner Services, we encourage you to read the privacy statements/policies of each and every third party website that collects personal data from you.

In order to provide you with a useful social experience when using Skyscanner Services, we may give you the option to export information to third party applications and websites, including social networking sites such as Facebook or Twitter. When exporting such information you may be disclosing your information to the individuals or organisations responsible for operating and maintaining such third party applications and sites and that your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with and you should review the privacy policies of such websites to make sure you are comfortable with the ways in which they use the information you share with them.

Accessing your Personal Data

In accordance with applicable law, you have the right to find out what Personal Data we hold about you at any time. Where you wish to make such a request, please submit it in writing to Skyscanner, Quartermile One, 15 Lauriston Place, Edinburgh EH3 9EN marked for the attention of ‘General Counsel’.

You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise this right by checking certain boxes on the forms we use to collect your data or by contacting us at any time here. You can also opt-out of receiving any marketing emails by clicking the unsubscribe link contained at the bottom of such emails.

Where you are a user of our sign-in service, you can manage some of your information and personal preferences by from the ‘Account’ area of our website.

Contacting Us

If you have any questions about this policy, please contact us by email marked for the attention of the Skyscanner Legal Team.